Bartender

Q Casino + Resort
The Key Hotel – A Tapestry Collection by Hilton Hotels
Hilton Garden Inn Dubuque

BARTENDER

BASIC FUNCTION

Bartenders are responsible for crafting high-quality beverages and creating a positive and enjoyable environment for guests across all Q Casino and Resort bars.  This role requires professionalism, responsible alcohol service, product knowledge, attention to detail and a commitment to provide high-level hospitality in a fast-paced environment.

ORGANIZATIONAL RELATIONSHIPS

• Reports to:       Front of House Manager / Beverage Manager / Supervisor
• Supervises:       N/A

POSITIONS AVAILABLE

• 1 Full Time
• 1 Part Time

SPECIFIC DUTIES AND RESPONSIBILITIES

• Set up beverage area according to service standards.
• Ensure all glassware, silverware and dishware are clean polished and properly placed.
• Greet guests professionally and provide attentive, courteous and efficient service throughout the guest experience.
• Verify identification and ensure guests meet age requirements for alcohol service.
• Monitor guest alcohol consumption taking appropriate steps to prevent over-service and follow established procedures for cutting off service when necessary.
• Accurately enter orders into the POS system. 
• Serve food and beverages in a timely and organized manner, ensuring accuracy and adherence to service standards.
• Monitor bar, anticipating guest’s needs and proactively offering assistance.
• Clear bar top, replenish beverages, and fulfill guests’ requests promptly.
• Maintain cleanliness and organization of beverage areas before, during, and after service.
• Coordinate with FOH Manager, supervisors and team members to ensure seamless service.
• Adhere to all health, safety, and sanitation regulations.
• Follow proper procedures for handling and disposing of food waste. 
• Assist in post-shift breakdown and reset of beverage and service areas. 

EDUCATION, TRAINING AND EXPERIENCE

• Formal education is not required.
• Relevant food and beverage experience preferred. 

STANDARDS OF PERFORMANCE

• Maintain a professional appearance and demeanor at all times. 
• Deliver prompt, courteous, and attentive service. 
• Exhibit strong teamwork and collaboration with colleagues and management. 
• Adherent to company policies and standard service procedures. 
• Demonstrate strong time management and multitasking skills.
• Prepare cocktails and beverages according to standardized recipes and presentation standards.
• Ensure accuracy in food and beverage delivery.
• Execute the established sequence of service consistently in all guest interactions.
• Utilize suggestive selling to enhance guest experience and maximize revenue.
• Process guest payments following cash-handling and credit card security procedures.
• Demonstrate effective service recovery techniques when resolving guest issues.
• Escalate guest issues appropriately when needed to ensure satisfaction.
• Uphold high standards of cleanliness and organization in the dining room. 
• Respond quickly and effectively to guest inquiries and concerns.
• Create a welcoming bar environment through engaging conversation, attentiveness and hospitality.

MENTAL AND PHYSICAL REQUIREMENTS

• Ability to work in a fast-paced, high-pressure environment. 
• Strong problem-solving skills and ability to adapt to changing situations. 
• Excellent communication and interpersonal skills. 
• Ability to stand and walk for extended periods.
• Must be able to lift and carry up to 50 lbs. 
• Ability to bend, stoop, and reach frequently.
• Flexibility to work evenings, weekends, and holidays as required by business levels. 

WORKING ENVIRONMENT AND CONDITIONS

• Primarily indoors, may support occasional outside events. 
• Exposure to varying temperatures, and moderate-to-high noise levels.
• High guest interaction requiring excellent customer service skills.
• Fast-paced and physically demanding work environment. 

EQUIPMENT AND TOOLS

General office equipment including, but not limited to:

• Cocktail tools, shakers, strainers, jiggers.
• Draft systems, soda guns, tap handles.
• POS terminal and payment processing equipment. 
• Glassware, dish equipment, sanitation supplies.