Bartender

Job Overview

Q CASINO + RESORT 

Bartender

BASIC FUNCTION

Bartenders are responsible for crafting high-quality beverages and creating a positive and enjoyable environment for guests across all Q Casino and Resort bars.  This role requires professionalism, responsible alcohol service, product knowledge, attention to detail and a commitment to provide high-level hospitality in a fast-paced environment.

ORGANIZATIONAL RELATIONSHIPS

• Reports to:    Front of House Manager / Beverage Manager / Supervisor
• Supervises:    N/A

SCHEDULED HOURS OF WORK

Scheduled hours of work have not been determined yet. This position is for the new restaurant opening soon with training to begin in April.

SPECIFIC DUTIES AND RESPONSIBILITIES

• Set up beverage area according to service standards.
• Ensure all glassware, silverware and dishware are clean polished and properly placed.
• Greet guests professionally and provide attentive, courteous and efficient service throughout the guest experience.
• Verify identification and ensure guests meet age requirements for alcohol service.
• Monitor guest alcohol consumption taking appropriate steps to prevent over-service and follow established procedures for cutting off service when necessary.
• Accurately enter orders into the POS system. 
• Serve food and beverages in a timely and organized manner, ensuring accuracy and adherence to service standards.
• Monitor bar, anticipating guest’s needs and proactively offering assistance.
• Clear bar top, replenish beverages, and fulfill guests’ requests promptly.
• Maintain cleanliness and organization of beverage areas before, during, and after service.
• Coordinate with FOH Manager, supervisors and team members to ensure seamless service.
• Adhere to all health, safety, and sanitation regulations.
• Follow proper procedures for handling and disposing of food waste. 
• Assist in post-shift breakdown and reset of beverage and service areas. 

EDUCATION, TRAINING AND EXPERIENCE

• Formal education is not required.
• Relevant food and beverage experience preferred. 

STANDARDS OF PERFORMANCE

• Maintain a professional appearance and demeanor at all times. 
• Deliver prompt, courteous, and attentive service. 
• Exhibit strong teamwork and collaboration with colleagues and management. 
• Adherent to company policies and standard service procedures. 
• Demonstrate strong time management and multitasking skills.
• Prepare cocktails and beverages according to standardized recipes and presentation standards.
• Ensure accuracy in food and beverage delivery.
• Execute the established sequence of service consistently in all guest interactions.
• Utilize suggestive selling to enhance guest experience and maximize revenue.
• Process guest payments following cash-handling and credit card security procedures.
• Demonstrate effective service recovery techniques when resolving guest issues.
• Escalate guest issues appropriately when needed to ensure satisfaction.
• Uphold high standards of cleanliness and organization in the dining room. 
• Respond quickly and effectively to guest inquiries and concerns.
• Create a welcoming bar environment through engaging conversation, attentiveness and hospitality.

MENTAL and PHYSICAL REQUIREMENTS

• Ability to work in a fast-paced, high-pressure environment. 
• Strong problem-solving skills and ability to adapt to changing situations. 
• Excellent communication and interpersonal skills. 
• Ability to stand and walk for extended periods.
• Must be able to lift and carry up to 50 lbs. 
• Ability to bend, stoop, and reach frequently.
• Flexibility to work evenings, weekends, and holidays as required by business levels. 

WORKING ENVIRONMENT AND CONDITIONS

• Primarily indoors, may support occasional outside events. 
• Exposure to varying temperatures, and moderate-to-high noise levels.
• High guest interaction requiring excellent customer service skills.
• Fast-paced and physically demanding work environment. 

EQUIPMENT AND TOOLS

• Cocktail tools, shakers, strainers, jiggers.
• Draft systems, soda guns, tap handles.
• POS terminal and payment processing equipment. 
• Glassware, dish equipment, sanitation supplies.