Member Services Coordinator

Job Overview

What our Member Services Coordinators do and why it’s important

Cottingham and Butler’s Health and Wellness division is growing, and we are adding a Member Services Coordinator to our team! Our Health and Wellness division partners with organizations to improve the health of their employees. As a Member Services Coordinator, you will play an integral role in providing customer service to our Health & Wellness customers, brokers and staff.

In practice, the core activities of the job include:

·     Answering all questions related to HealthCheck360 products, services, and programs

·      Assisting with tasks that may include invoicing, Physician Forms, Lifestyle Rewards audits, Condition Management programs, printing, and other special projects.

·     Providing feedback and presenting solutions to improve participant engagement and team efficiencies

Strength and skills necessary for success in the role

For this role, we are looking for several key characteristics that will be necessary to succeed in the position: detail oriented, highly organized, team oriented, and even keeled. 

We understand that not everyone has a background in this field, which is why we are willing to train you on the technical details. It’s more important to us that you have the right interpersonal skills to fit the role. While we don’t expect you to be perfect in every part of the job right away, the traits mentioned above are essential for success in the position.

About Cottingham and Butler’s Health and Wellness Division

Cottingham and Butler’s Health and Wellness division was created with the employer's needs and the participant's experience in mind. We focus on reducing medical costs, while increasing employee engagement and productivity. This is accomplished by providing onsite biometric screenings, engaging participants through technology and programming, educating the participant with risk-specific targeted communications, and supporting positive behavior change through our Health Coaching and Condition Management programs.

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