Job Overview

Employment Type:

Full time

Shift:

Description:

POSITION PURPOSE:

The primary purpose of this position is to coordinate the business activities at MercyOne Senior Care in accordance with current federal, state and local standards, guidelines and regulations, as directed by the Dyersville Senior Care Director (administrator), the Dubuque Finance Director (finance) and Trinity Health Regional Manager of Business Office Operations (RMBOO) to assure that proper administrative procedures, cost reimbursement principles and payment collections relating to business operations are maintained at all times.

Details:

Your best life. Our one purpose.

At MercyOne, we own our actions to achieve our larger goals. We invest in great people and ask that you make each experience your responsibility.

What we offer:

We care about your well-being, both physical and mental, which is why our benefit package includes:

• Wellness programs
• Education reimbursement
• Personalized health insurance plans including dental and vision
• Paid time off
• Long- and short-term leave
• Retirement planning
• Life insurance coverage

What you will do:

• Knows, understands, incorporates, and demonstrates the organization’s mission and core values, including the Guiding Behaviors and Caring Model Principles, and conducts oneself at all times in a manner consistent with these values.
• Maintains a working knowledge of applicable federal, state and local laws and regulations, TSLC Corporate Organizational Integrity Program, Code of Ethics, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior.
• Executes assignments in a culture that is shared and collaborative across all departments.
• Establishes and/or maintains departmental procedures that support the necessary operational functions for the business office for MercyOne Senior Care.
• Participates, in collaboration with the administrator and local finance staff, in community surveys and when necessary, to develop a plan of corrective for department deficiencies.
• Keeps abreast of current/new reimbursements affecting the community.  Notifies administrator and other stakeholders of direct impacts on the facility / community.
• Actively participates in process improvement activities to promote a Best Practice environment.
• Responsible, in conjunction with the administrator, for the maintenance of files on contracts with vendors, physician services, etc.
• Assumes the authority, responsibility and accountability for coordinating the administrative programs and activities of senior care community, ensuring that established policies and procedures are followed.
• Assists in organizing and standardizing the methods in which work will be accomplished to ensure efficient operation of the department.
• Prepares confidential reports, statistical and financial data as needed.
• Maintains a file for current residents with pertinent information, including room number, admission date, admission number and family contact. Files all paperwork and past Medicaid cares for current and past residents.
• Maintains a log of funds received from social security and pension checks sent to the community. Maintains a copy of validation of these deposits and forwards a copy to the Home office.
• Responsible for accounts receivable and collection activities in accordance with company policy, standards and practices.
• Attends monthly Accounts Receivable balance calls with administrator, finance and RMBOO.
• Provides information to resident/families as necessary or refers to the administrator, appropriate department or agency as appropriate.
• Follow established resident fund accounting procedures; providing each resident with a quarterly accounting statement of his/her funds managed.
• Makes written and oral reports concerning accounting functions, implementing changes when necessary.
• Maintains insurance programs concerning liability and completes insurance certifications and re-certifications for managed care residents as needed.
• In collaboration with the administrator, establishes discharge procedures, maintenance of records, release of information, etc in accordance with established policy & procedures.
• Develops and maintains a good working rapport with interdepartmental personnel as well as other department personnel to ensure that administrative services are performed to meet the needs of the senior care community.
• Functions independently, makes independent decisions, demonstrates flexibility, personal integrity and the ability to work effectively with residents and personnel, promoting excellent staff, resident/family, community relations.
• Actively participates in department meetings, committees, and conferences as assigned.
• Performs other duties consistent with purpose of job as directed.

What we are looking for:

• High School Diploma or equivalent. Associate degree preferred.
• Must have knowledge of insurance procedures contracts etc, covering business transactions. Medicare/Medicaid billing knowledge preferred.
• Previous experience working in long-term care or with the geriatric population preferred.
• Must lead by example and possess superior customer service skills and professionalism.
• Flexibility to adapt to ongoing change and work in a fast-paced, customer driven environment.
• Interpersonal skills to drive collaboration, commitment.

MercyOne Eastern Iowa provides exceptional, personalized care to Dubuque, Dyersville, Elkader, Clinton and surrounding areas providing more than 300 licensed beds. MercyOne Eastern Iowa operates four medical centers in Dubuque, Elkader, Dyersville and Clinton. Our facility in Clinton has branches in Fulton specializing in family medicine and Savanna Home Health & Hospice Care based in Illinois.

• MercyOne Dubuque Medical Center
• MercyOne Dyersville Medical Center
• MercyOne Elkader Medical Center
• MercyOne Clinton Medical Center

With a history dating back more than 130 years, MercyOne Eastern Iowa has grown through expansions, acquisitions and consolidations to help provide exceptional, personalized care to our communities. Our four medical centers employ over 2,000 colleagues and medical staff improving access and creating an even higher level of care coordination to benefit patients and communities throughout the region.

Our Mission:

We, Trinity Health, serve together in the spirit of the gospel, as a compassionate and transforming healing presence within our communities.

Our Core Values:

• Reverence
• Commitment to Those Who are Poor
• Safety
• Justice
• Stewardship
• Integrity

Our Vision:

• We will be the most trusted health partner for life.

Our Actions:

As a Trinity Health colleague, I will:

• Listen to understand.
• Learn continuously.
• Keep it simple.
• Create solutions.
• Deliver outstanding service.
• Own and speak up for safety
• Expect, embrace and initiate change.
• Demonstrate exceptional teamwork.
• Trust and assume good intentions.
• Hold myself and others accountable for results.
• Communicate directly with respect and honesty.
• Serve every person with empathy, dignity and compassion.
• Champion diversity, equity and inclusion.

Our Promise:

• We Listen.
• We Partner.
• We Make it Easy.

MercyOne Dubuque Medical Center and all its affiliates are proud to be equal opportunity employers. We do not discriminate on the basis of race, gender, religion, physical disability or any other classification protected under local, state or federal law.

Our Commitment to Diversity and Inclusion

Our Commitment to Diversity and Inclusion
 

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.