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Case Manager-Community Services

Job Overview

Overview

Assists in the planning, coordination, monitoring, and evaluation of medical services for a patient with emphasis on quality of care, continuity of services, and cost-effectiveness. As a member of the interdisciplinary team, contributes professional knowledge and skills in the provision and management of care to patients and their families.

Why UnityPoint Health? 

• Commitment to our Team – We’ve been named a  Top 150 Place to Work in Healthcare 2022  by Becker’s Healthcare for our commitment to our team members. 
• Culture – At UnityPoint Health, you Come for a fulfilling career and experience  a culture  guided by uncompromising values and unwavering belief in doing what's right for the people we serve. 
• Benefits – Our competitive  Total Rewards  program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. 
• Diversity, Equity and Inclusion Commitment – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation. 
• Development – We believe equipping you with support and  development opportunities  is an essential part of delivering a remarkable employment experience. 
• Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve. 

Visit us at UnityPoint.org/careers to hear more from our team members about why UnityPoint Health is a great place to work.  https://dayinthelife.unitypoint.org/  

"Equal Employment Opportunity/Affirmative Action Employer"

Responsibilities

Community Outreach and Education

• Knowledgeable about local community-based care programming and resources
• Participation is local board meetings, interdisciplinary meetings, conferences, trainings, and community-based health events.
• Provides leadership in the community regarding community-based care services.

Patient Care Education and Delivery of Services

• Evaluate patients progress through use of patient care plans.
• Provide patient centered care through clinic visits, home visits, and/or interdisciplinary conferences/meeting.
• Knowledgeable about social and economic forces that impact family relationships and stability, adult and child health, and age appropriate growth and development.
• Utilizes critical thinking in making independent judgments and maintains responsibility and accountability for the knowledge of conditions of assigned patients.
• Delivers high quality care while demonstrating knowledge and clinical skills of the specialty required on assigned program in accordance with established policies, procedures and standards of care.
• Understand impact of culture on patient’s health decisions; use that knowledge to improve health through education of patients and families.
• Assess and chooses teaching strategies appropriate to the patient’s and their families’ age specific needs, culture, gender, readiness to learn and level of comprehension.
• Demonstrated knowledge that patient and workplace safety is a priority by preventing errors, accidents and infections and reporting potential or actual concerns immediately.

Program Development

• Complete all program required trainings, meetings, and educational events.
• Actively participate in the establishment of program policies and procedures and standards of care.
• Assist in the development of program quality measures.
• Assist in the development and implementation of program tools and outcome measurables.

Basic UPH Performance Criteria

• Demonstrates the UnityPoint Health Values and Standards of Behaviors as well as adheres to policies and procedures and safety guidelines.
• Demonstrates ability to meet business needs of department with regular, reliable attendance.
• Employee maintains current licenses and/or certifications required for the position.
• Practices and reflects knowledge of HIPAA, TJC, DNV, OSHA and other federal/state regulatory agencies guiding healthcare.
• Completes all annual education and competency requirements within the calendar year.
• Is knowledgeable of hospital and department compliance requirements for federally funded healthcare programs (e.g. Medicare and Medicaid) regarding fraud, waste and abuse. Brings any questions or concerns regarding compliance to the immediate attention of hospital administrative staff. Takes appropriate action on concerns reported by department staff related to compliance.

Qualifications