Casino Revenue Manager

Job Overview

Q Casino + Resort

Casino Revenue Manager

POSITION SUMMARY

The Casino Revenue Manager is responsible for overseeing daily revenue operations within the casino, including Guest Services, vault transactions, audit functions, and soft count operations. This position ensures compliance with all internal controls, Bank Secrecy Act (BSA) requirements, and applicable federal, state, and tribal gaming regulations.

The Casino Revenue Manager supervises operational staff and ensures accurate accounting of gaming transactions, vault activities, and audit procedures while maintaining appropriate cash levels throughout the facility. This role supports the Casino Revenue Director by managing day-to-day operations, maintaining regulatory compliance, and ensuring exceptional guest service.

ORGANIZATIONAL RELATIONSHIPS

• Reports To: Casino Revenue Director
• Supervises:
  • Guest Services Supervisors
  • Guest Services Representatives
  • Lead Revenue Auditor
  • Revenue Auditors
  • Count Team Lead
  • Count Team Members

ESSENTIAL DUTIES AND RESPONSIBILITIES

Regulatory Compliance and Internal Controls

• Understand, implement, and enforce all internal controls, departmental policies, and procedures.
• Ensure compliance with the Bank Secrecy Act (BSA) and other applicable gaming regulations.
• Record and complete Currency Transaction Reports (CTR) electronically in accordance with regulatory requirements.
• Maintain multiple transaction logs and monetary instrument logs.
• Manage barrment documentation and ensure reporting accuracy.
• Monitor and maintain updates related to state-wide self-exclusion lists.
• Assist regulatory agencies by providing requested documentation when required.
• Maintain records regarding vault access and provide information to appropriate regulatory or surveillance departments.

Cash Management and Vault Operations

• Oversee vault operations including receipt, disbursement, and reconciliation of funds.
• Maintain appropriate cash levels for Guest Services and operational needs.
• Fill and reconcile Western Money machines and other cash-handling equipment.
• Issue jackpot checks and maintain proper documentation.
• Review vault discrepancies, investigate overages and shortages, and take corrective action when necessary.

Audit and Revenue Oversight

• Manage and review weekly Comp, Cash Prize, and Voids audit processes.
• Oversee table games detection reporting and ensure required documentation is submitted to regulatory agencies.
• Ensure accurate accounting of gaming transactions including drop, soft count, and related reporting procedures.
• Assist with month-end financial and operational reporting.

Staff Leadership and Department Operations

• Supervise, train, and mentor staff within Guest Services, Audit, and Count operations.
• Develop and maintain weekly staff schedules and ensure proper staffing levels.
• Enter schedules into payroll systems (Paycom) and approve bi-weekly payroll submissions.
• Address employee concerns and maintain open communication within the department.
• Prepare and issue disciplinary actions when necessary in accordance with company policy and union agreements.
• Determine staffing adjustments during low activity periods.
• Assist with recruiting, interviewing, and training new team members.

Customer Service

• Ensure a high level of guest service is consistently delivered in all Guest Services operations.
• Address guest concerns in a professional and timely manner to ensure guest satisfaction.
• Administrative Responsibilities
• Maintain accurate departmental documentation and records.
• Assist with department supply management and cost control.
• Troubleshoot and resolve equipment issues related to currency counters, sorting equipment, and other operational tools.
• Perform other duties as assigned by the Casino Revenue Director.

EDUCATION AND EXPERIENCE

• High School diploma or equivalent required.
• Associate’s or Bachelor’s degree in Business Administration, Finance, Accounting, or related field preferred.
• Minimum of three (3) to five (5) years of cash handling or casino revenue experience preferred.
• Minimum of two (2) to four (4) years of supervisory or management experience preferred.
• Experience with casino audit, vault operations, or gaming revenue systems strongly preferred.
• Proficiency with Microsoft Excel and Word required.
• Experience with Aristocrat systems or other casino management software preferred.

KNOWLEDGE, SKILLS, AND ABILITIES

• Thorough understanding of internal controls and casino regulatory compliance.
• Strong cash management and financial reconciliation skills.
• Excellent leadership, communication, and team development abilities.
• Strong analytical and problem-solving skills.
• Ability to identify and investigate financial discrepancies.
• Strong mathematical and numerical aptitude.
• Ability to work effectively in a fast-paced, high-volume environment.

PHYSICAL REQUIREMENTS

• Ability to stand and walk for extended periods of time.
• Ability to bend, stoop, kneel, and crouch as needed.
• Ability to perform repetitive motions using office and counting equipment.
• Ability to lift and move up to 50 pounds.

WORK ENVIRONMENT

• Primarily indoor work environment.
• Exposure to loud noise levels from casino gaming equipment.
• Exposure to cigarette smoke in gaming areas.

EQUIPMENT AND TOOLS

• Computer and standard office equipment
• Calculator
• Telephone and two-way radio
• Currency counters and Jet Sort machines
• Embosser and check processing equipment
• New Wave and Aristocrat systems
• Western Money machines