Catastrophe Repair Solutions Site Manager

PRIMARY PURPOSE: To manage CAT Repair Solution Sites.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

• Coaches and mentors CAT contractors on processes and systems.
• Monitors CAT contractors Service Level Agreement (SLA) performance objectives.
• Prioritizes CAT contractor needs for the CAT Repair Solutions Team.
• Provides feedback to Leadership Team on process challenges facing CAT Sites.
• Manage Repair Solutions network's core business.
• Pricing research/development.
• Develops and delivers CAT site training and performance reviews
• Provides on boarding assistance to the Business Development department for new carriers seeking CAT Repair Solutions.
• Cross trains inter-departmental employees and cross-company employees
• Performs quality assurance inspections on completed repairs
• Drive Production and Repair Cycle Time
• Serves as subject matter expert and/or project leader on the following industry systems: Mitchell, CCC and Audatex

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

• Performs other duties as assigned.
• Supports the organization's quality program(s).
• 75% Travels

SUPERVISORY RESPONSIBILITIES

• Administers company personnel policies in all areas and follows company staffing standards and training recommendations.
• Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.
• Provides support, guidance, leadership and motivation to promote maximum performance.

QUALIFICATIONS

Education & Licensing

High school diploma or GED required. Bachelor’s degree from an accredited college or university preferred.

Experience

Four (4) years of experience in construction restoration or insurance.

Skills & Knowledge

• Thorough knowledge of operations, body shop and CAT site management
• Strong oral and written communication skills
• PC literate, including Microsoft Office products; strong Excel and database skills
• Strong understanding of data analytics.
• Good judgment and sound decision making skills
• Excellent organizational skills, accuracy, and attention to detail
• Initiative and ability to multi-task
• Leadership/management/motivational skills
• Excellent customer service skills
• Ability to work independently or in a team environment
• Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental: Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical: Computer keyboarding, travel as required

Auditory/Visual: Hearing, vision and talking

NOTE: Credit security clearance, confirmed via a background credit check, is required for this position.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.