Client Service Representative

Job Overview

Client Service Representative – Cottingham & Butler

What our Client Service Representatives do and why it’s important

Cottingham and Butler is growing and we are adding Client Service Representatives to our team! As a Client Service Representative you will work directly with our clients to help keep their accounts up to date. You will make a direct impact on a daily basis by carrying out the top-tier services that define Cottingham and Butler.

In practice, the core activities of your job will be to:

·      Ensure that client accounts are up to date so they can continue to operate

·      Build relationships with clients through friendly interaction, timely execution of requests, and close attention to detail

·      Consolidating and communicating important information by putting together reports

Video Overview: Click here to watch an interview with an actual Client Service Representative.

Strengths and skills necessary for success in the role

Our outstanding team of Client Service Representatives are one of the main reasons we have a client retention rate well above the industry standard. Because you will be in such a key role, there are several important characteristics we look for: outstanding communication and interpersonal skills, the ability to handle and prioritize many different tasks, the ability to work well under pressure, and strong attention to detail.

If you come from an insurance background that’s great! However, we understand that most people don’t which is why we are willing to train you on the technical details. It’s more important to us that you embody the right personal characteristics. While we don’t expect you to be perfect in every aspect of the job right away, the aforementioned traits are essential for success in the role.

Full-Time Benefits - Most benefits start day 1

• Medical, Dental, Vision Insurance
• Flex Spending or HSA
• 401(k) with company match
• Profit-Sharing/Defined Contribution (1-year waiting period)
• PTO/Paid Holidays
• Company-paid ST and LT Disability
• Maternity Leave/Parental Leave
• Subsidized Parking
• Company-paid Term Life/Accidental Death Insurance

Company Description

Cottingham & Butler is the 5th largest privately held broker in the U.S., the 29th largest insurance broker in the U.S., and a recognized leader in offering innovative property & casualty and employee benefit insurance solutions. The company is headquartered in Dubuque, Iowa, and employs over 1,100 employees across the U.S.