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Client Service Representative

Cottingham & Butler/ SISCO

1 Positions

ID: SnY3bTd6VU1KTnROcU5x

Posted On 02/27/2024

Job Overview

Client Service Representative – Cottingham & Butler

What our Client Service Representatives do and why it’s important

Cottingham and Butler is growing and we are adding Client Service Representatives to our team! As a Client Service Representative you will work directly with our clients to help keep their accounts up to date. You will make a direct impact on a daily basis by carrying out the top-tier services that define Cottingham and Butler.

In practice, the core activities of your job will be to:

·      Ensure that client accounts are up to date so they can continue to operate

·      Build relationships with clients through friendly interaction, timely execution of requests, and close attention to detail

·      Consolidating and communicating important information by putting together reports

Video Overview: Click here to watch an interview with an actual Client Service Representative.

Strengths and skills necessary for success in the role

Our outstanding team of Client Service Representatives are one of the main reasons we have a client retention rate well above the industry standard. Because you will be in such a key role, there are several important characteristics we look for: outstanding communication and interpersonal skills, the ability to handle and prioritize many different tasks, the ability to work well under pressure, and strong attention to detail.

If you come from an insurance background that’s great! However, we understand that most people don’t which is why we are willing to train you on the technical details. It’s more important to us that you embody the right personal characteristics. While we don’t expect you to be perfect in every aspect of the job right away, the aforementioned traits are essential for success in the role.

Full-Time Benefits - Most benefits start day 1

  • Medical, Dental, Vision Insurance
  • Flex Spending or HSA
  • 401(k) with company match
  • Profit-Sharing/Defined Contribution (1-year waiting period)
  • PTO/Paid Holidays
  • Company-paid ST and LT Disability
  • Maternity Leave/Parental Leave
  • Subsidized Parking
  • Company-paid Term Life/Accidental Death Insurance

About the company

At Cottingham & Butler, we sell a promise to help our clients through life’s toughest moments. To ensure we keep that promise, we hold ourselves to a set of principles that we believe position our clients and our company for long-term success. Our Guiding Principles are not just words on paper, they are a promise we make to ourselves and our clients.

These principles have become a driving force of our culture and share many common themes with the values of our clients. First, we hire and develop amazing people that have an insatiable desire to succeed, are committed to learning, and thrive on challenge. Secondly, we pride ourselves on serving our clients best interest through quality service, innovative solutions, and constantly evaluating our performance. Third, we have embraced and are guided by the theme of “better every day” constantly pushing ourselves to be better than yesterday. Ultimately, we get more energy from the future we are creating for our people, our clients, and our company than from our past success.

As an organization, we are very optimistic about the future and have incredibly high expectations for our people and our performance. We also understand that our growth is fueled by becoming better, not bigger – growth funds investments in new resources to better serve our clients and provide the career opportunities our employees want and deserve. This is why we are a growth company and why we are committed to being better every day.

Does this interest you? Submit your resume - we would love to explore career opportunities with you!

Primary Contact

12213

Human Resources

,

563-587-5104

Phone

Phone

Phone

563-587-5922

Fax

careers@cb-sisco.com

Email

True

False

True

Job Details

Categories

Customer Service
Insurance
Management/Executive

Location

Dubuque, IA

Job Type

Employee

Full/Part

Full Time

Company ID

943

Job REQ #

SnY3bTd6VU1KTnROcU5xejRaYm5PNGlrQWFzTFRvQVdHRmZ4cjRMOUYxVjE2Q3hTKzNKY0dmY0dBRWdBUkRCNklBM29nTU9ZNnpSeFhnQWpNemd0OTNqbFN3NmsvU0NpWStGbFVrQ3lQSHpvc3hYTzFiMktoMGpCQU5iWFZteXZXMjI5MndNS2NLdnFZOGFsV2kyN2VnPT0=

# Positions

1

Start Date

20240227

End Date

20240321

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Cottingham & Butler/ SISCO

About the Company

ABOUT THE COTTINGHAM & BUTLER COMPANIES

Cottingham & Butler is one of the largest insurance brokers in the U.S. with over 1,200 employees dedicated to providing our clients with advice and insurance products to manage the risks they face. Better Every Day. That's our promise to our employees and our clients. We deliver better advice, better service, and better ideas than our competitors. Every Day. It's a commitment to challenging conventional wisdom, innovating, improving how we serve our clients and growing as industry professionals. This approach has produced superior results for our clients, endless opportunities for our employees, and a growth track record that continues to outperform the industry.