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Client Support Technician Internship

Colony Brands, Inc.

1 Positions

ID: 51929

Posted On 08/26/2024

Job Overview

The Client Support Technician Internship will begin in January and end in August of 2025.

What You’ll Do & Learn
The Client Support Technician Intern will assist in setting up, maintaining, and supporting corporate owned client-level computer equipment installed and in use within the Colony Brands facilities. The role includes supporting hardware and software troubleshooting and helps manage support ticket requests assigned via a centralized ticketing system. In addition, you will be responsible for:
• Assembly and configuration of PC / MAC hardware
• Documentation and mentoring of the Help Desk
• Client-level networking troubleshooting skills to assist with problem resolution including wireless technologies and remote access solutions
• Windows 10 / 11 Imaging and/or patching skills utilizing Microsoft SCCM or equivalent tools
• Apple OS Imaging and/or patching skills utilizing JAMF
• End User Support for Mobile Phones / Tablets via Microsoft Intune
• Citrix Client Troubleshooting
• SCCM Client Troubleshooting
• Microsoft E-Mail and Office Support via Office 365
• Printer / Copier / Audio Visual Troubleshooting and Support
• Active Directory User Account / Group and Permission Support

We are looking for highly motivated individuals to join our Employee Experience team with majors related to Computer Science and Networking & Security. Ideally you will have strong oral and written communication skills and the ability to work effectively with multiple personality type. Also, we are looking for:
• At least Junior Senior standing, recent graduates may be considered
• Cumulative GPA of 2.80 or higher
• Solid understanding of Windows Operating Systems (Mac also beneficial)
• Solid troubleshooting skills for client level hardware including desktops, laptops, mobile phones, tablets and printers
• Solid communication skills, verbal and written. Documentation and participation/contribution to team discussions will be part of the role.
• Experience with Microsoft Office, Anti-Virus Malware Tools and PowerShell would be beneficial for the role.
• Ability to work independently

This position is not eligible for remote work and would require you to work onsite in Monroe, WI for the duration of your internship.

Note: We do not offer immigration sponsorship for any position at this time.

SC Data Center, Inc. is a customer-centric business that supports warehousing, information technology and contact centers. SC Data Center, Inc. is an affiliate company of Colony Brands, Inc. which is one of North America's largest, multi-channel direct-marketing companies. We generously support the communities we work in and offer many benefits and programs that support the well-being of our employees.

Internship Perks:

  • Paid Opportunities - This is a paid opportunity to explore your career! All Interns are paid a competitive wage for their field.
  • Relocation/Housing – $1,000.00 to assist with housing costs for students relocating/coming from more than 50 miles away to their work site.
  • Employee Discounts - Our employee sales program offers employee discounts on items ordered from our fine catalogs and selected Outlet Store. Discounts range from 45% to 50% off.
  • Time Off - We all need a little down time and all Interns enjoy paid time off during their internship.
  • Gym Membership Reimbursements - Receive up to $50 per month toward a gym membership at local YMCA/YWCAs.
  • Health Insurance - Interns are offered Medical/Dental/Vision Insurance
  • Business Casual Dress Code - Jeans are allowed year-round!
  • Performance Updates - We provide interns with useful feedback regarding their performance throughout their internship. A formal mid-performance appraisal and final appraisal will be given.
  • Training - We provide all interns with the necessary hands-on training to make their internship experience successful.
  • R. Kubly Family Foundation - The foundation will pay for your graduate or professional schooling in return for a commitment to live and work in Monroe, WI after you graduate. Visit www.rkublyfamilyfoundation.org for more details

Primary Contact

214918

Rudy Folk

Sr. Talent Acquisition Specialist,

608-324-8818

Phone

Phone

Phone

Fax

Rudy.Folk@colonybrands.com

Email

True

False

True

Job Details

Categories

Location

Monroe, WI

Shift

First Shift

Job Type

Employee

Full/Part

Full Time

Pay/Salary

3900/month

Benefits

Health Insurance
Dental Insurance
Vision Insurance
PTO (Paid Time Off)
Paid Holidays


Qualifications

Education

Some College

Company ID

937

Job REQ #

# Positions

1

Start Date

20240826

End Date

20241224

Featured Job

0

TH Ad

TH Comments


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Colony Brands, Inc.

About the Company

As one of North America’s largest multi-channel, direct-marketing companies, we take pride in our diverse portfolio of affiliates, brands, and products. Despite our growth over the last century, we remain true to our roots as a private, customer-focused business based in Monroe, WI.

Stability is just one aspect of our culture. What truly defines us is our commitment to our Core Values, fostering employee growth, and creating a better place to live and work. We are dedicated to supporting the communities we serve and offer a wide range of benefits and programs to enhance the well-being of our employees.

Learn more here: https://www.colonybrands.com/