Clinical Account Coordinator

Job Overview

Position Overview: The Clinical Account Coordinator works collaboratively with and through MedOne personnel to effectively maintain clinical account processes, triage and resolve administrative and operational inquiries, and contribute positively to Clinical Account Management team and company goals.  

About MedOne: MedOne is a full-service pharmacy benefit manager (PBM), serving clients and members nationwide. With a fully transparent, pass-through model, MedOne helps people conveniently access the most appropriate prescriptions at the most affordable price.

What You'll Do:

• Independently researches, analyzes, and resolves routine clinical account–related administrative issues and inquiries, collaborating with Clinical Account Managers and internal partners as appropriate.
• Assists Clinical Account Managers with day-to-day administrative duties, including monitoring and managing Clinical Team Help Desk requests and CAM-tagged issues.
• Triages incoming communications requiring Clinical Account Management input, including assisting with management of shared CAM group email inboxes and other intake channels.
• Categorizes and prioritizes requests based on urgency, clinical relevance, and required level of CAM involvement.
• Collaborates on projects involving gathering, organizing, and tracking clinical account data, documentation, and workflows.
• Interprets and communicates clinical operational processes and administrative workflows to assist with issue resolution and process improvement.
• Assists with administrative components of specialty review authorization processes, including specialty pharmacy assignment.
• Supports intake, review, submission, and tracking of specialty review authorization administrative applications.
• Coordinates with Pharmacy, Clinical, Operations, and Account Management teams to facilitate timely processing of requests.
• Works with Clinical Account Managers on new client, vendor, and clinical program onboarding tasks.
• Creates and maintains internal materials including templates, job aids, and training documentation.
• Contributes to CRM maintenance, reporting support, and workflow enhancement projects.
• Maintains confidentiality and compliance with HIPAA and organizational policies.
• Must possess a valid driver’s license, insurance, and reliable personal vehicle.

What You Will Bring to MedOne:

• Associate degree in business, communications, or related area or equivalent work experience in a related field
• Strong time management and prioritization skills in an environment that can present frequent interruption 
• Demonstrated desire to learn new information and share knowledge amongst the team and cross-functionally
• Strong organizational skills to compile, track, and complete tasks independently and cross-functionally 
• Proactively communicate task and issue status with clarity and concision 
• Basic knowledge of Microsoft Excel, Word, Outlook, and PowerPoint
• Ability to exercise discretion with sensitive clinical information.

Why Join MedOne? At MedOne, we believe that a healthy team is a happy team. We offer a collaborative work environment, competitive benefits, and opportunities for growth—all while helping to make a difference in people’s lives. Our top core value is to prioritize your well-being. To support you in living this value, we offer:

• Competitive salary and bonuses that reward your performance.
• Comprehensive health, dental, and vision insurance + additional benefits
• 401(k) with company match to secure your future.
• Generous paid time off and holidays.
• Opportunities for professional growth and development.
• A vibrant and collaborative work culture.

Location: Offices in either Dubuque, IA, or Kansas City, MO, or the position can be remote within the United States.

Employment Type: Full Time, Salary/Exempt Position

Hours: Hours may vary within our normal business hours.

Reports to: Director of Clinical Account Management

Travel: Position will require travel up to 15% including overnight stays and air travel

How to Apply: If you're enthusiastic about helping others and eager to join a dynamic team, we’d love to hear from you. Apply now and take the first step toward a rewarding career at MedOne! You can submit your application through our careers page.

MedOne is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Offers are contingent on passing a background check and drug screen.