Job Overview

Employment Type:

Full time

Shift:

Day Shift

Description:

The Unit Secretary is a member of the Mercy Medical Center healthcare team and performs clerical and receptionist duties under the direction and supervision of the Clinical Supervisor/Director. The Unit Secretary transcribes physician orders; performs order entry on the computer; schedules diagnostic tests and therapies for patients; assembles admission and discharge charts and maintains patient medical records; completes documentation for billing, answers telephone calls, provides routine approved information via telephone and in person and relays other calls and messages to appropriate staff. The Unit Secretary demonstrates professional behavior consistent with the Mission of MercyOne.

UNIT SECRETARY DUTIES AND RESPONSIBILITIES:
1. Effectively utilize written and oral communication.
2. Write legibly.
3. Be assertive when necessary and as appropriate.
4. Able to function with frequent interruptions.
5. Possess organizational skills.
6. Display effective communication with a polite, compassionate, caring attitude, and demonstrate responsiveness to needs of patients and families consistent with the Caring Model Principles.
7. Function as a receptionist for the nursing unit by screening and routing incoming calls and visitors. Communicates routine information to patients and visitors.
8. Transcribe physician’s orders, perform computer activities, and maintain equipment in proper working order.
9. Maintain the cleanliness of the unit, ordering and stocking appropriate inventory of departmental supplies, setting up rooms for new patients, and other activities.
10. Demonstrate specific customer focused behaviors and promote customer satisfaction consistent with the Mercy Customer Service Standards.
11. Perform clerical duties including assembling charts, and compiling reports and records.
12. Promote and establish effective relationships within the department, with other departments, physicians, and with hospital guests and clients.
13. Take an active role in enhancing abilities to carry out job functions through professional/job related growth and development.
14. Provide physical, emotional, and spiritual support to the patient/family with respect to age specific and culturally sensitive needs as described in the department’s scope of service.
15. Meet core nursing competency requirements and unit-specific competencies upon hire and annually, as appropriate to job role.

NURSING ASSISTANT DUTIES AND RESPONSIBILITIES:
1. Assist in the physical management of patient/resident.
2. Demonstrate ability to understand and follow directions.
3. Provide physical, emotional, and spiritual care to the patient population with respect to age specific and culturally sensitive needs as described in the department’s scope of service.
4. Record and report information such as vital signs, intake and output, weight, and any behavioral changes to appropriate supervisory personnel.
5. Maintain, assemble, and organize equipment needed for a safe secure environment.
6. Assist in mealtime activities by delivering and removing patient trays and feeding patients.
7. Complete routine daily assignments.
8. Perform additional duties as requested such as transporting patients and obtaining medications, supplies, and medical records from other departments.
9. Demonstrate a caring practice by respecting the rights of an individual or group.
10. Demonstrate ability to impact change within your department and with other departments.
11. Demonstrate skills as an effective team member.
12. Respect the confidentiality of an individual or group, unless obligated to disclose under proper authorization or legal compulsion.
13. Maintain a safe environment of care.
14. Communicate care effectively: both verbally and written.
15. Meet core certified nursing assistant competency requirements and unit-specific competencies upon hire and annually, as appropriate to the practice area.

MINIMUM EDUCATION, LICENSURE, CERTIFICATION, AND EXPERIENCE REQUIRED:

The Unit Secretary is a high school graduate or equivalent. Previous clerical and computer experience is desired. Knowledge of medical terminology preferred.

Certification in a 75-hour CNA certification program and a minimum of a high school education or GED equivalent is required for positions requiring certified nursing assistants. All Certified Nursing Assistants are encouraged to belong to the National Nursing Aide Registry. In certain areas, participation in the registry is required and the CNA must complete 12 hours of in-service per calendar year.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.