Q CASINO
POSITION DESCRIPTION

COCKTAIL SERVER

BASIC FUNCTION

Serve or drinks to guests, ensuring guest satisfaction.

ORGANIZATIONAL RELATIONSHIPS

a) Reports to: Food & Beverage Supervisor

b) Supervises: N/A

SPECIFIC DUTIES AND RESPONSIBILITIES

• Greet guests.
• Take drink orders.
• Provide prompt and proper service.
• Enter drink orders into Micros system.
• Service customers with refills.
• Responsible for personal money caddy on each shift, must balance out.
• Collect money from customer.
• Clean coffee station at bar.
• Observe alcohol consumption of customers.
• Comply with IRGC and Q Casino rules.
• Attend staff meetings.
• Clean all work areas.
• Run Micros reports at end of each shift and balance money.
• Other duties as assigned.

EDUCATION, TRAINING AND EXPERIENCE

• No formal education required.
• 6 months prior waitstaff experience preferred.

STANDARDS OF PERFORMANCE

• Constantly rotate through section, assisting guests.
• Basic knowledge of Micros system.
• Keep guests satisfied by providing service.
• Basic reading and writing skills.
• Knowledge of alcoholic items.
• Knowledge of drink price list.

MENTAL AND PHYSICAL REQUIREMENTS

• • Lifting up to 10 lbs.
  • Walking for long periods of time
  • Standing for long periods of time
  • Talking, hearing

WORKING ENVIRONMENT AND CONDITIONS

• Inside work
• Occasional outside work
• Exposure to cigarette smoke
• Exposure to cleaning solutions
• Exposure to loud noises.

EQUIPMENT AND TOOLS

a) General office equipment and

• Coffee machine
• Micros register