COLLECTIONS SPECIALIST

Summary: The Collections Specialist notifies or locates customers with delinquent accounts and attempts to secure payment by performing the following duties:

Essential Duties and Responsibilities include the following:

• Consults with customers by telephone or email in attempt to determine the reason for overdue payment or payments by reviewing terms of sales, service, and/or contract with the customer.
• Records information about financial status of customers and the status of collection efforts.
• Coordinates monthly collection efforts off Accounts Receivable aging and other computerized reports for past due balances.
• Reconcile accounts using contracts, invoices, and change orders.
• Works closely with other departments to obtain all needed data to collect on delinquent accounts.
• Mails reminder letters, important past due, and final demand letters.
• Proposes accounts to be written off to bad debt, or sent to third party collections agency, or attorney.
• Obtains and mails copies of invoices for customers as requested and issues monthly itemized statements to customers.
• Research and process customer claims of invoice payment.
• Researches and attempts to collect on charge backs, returns, and bad checks.
• Assists in answering accounts receivable phone inquiries and follow ups with customers.
• Calls, emails, and/or mails correspondences to customers as necessary in order to update accounts.
• Maintains detailed computerized notes of all interactions with customers.
• Work with third party collection agency or attorney regarding ongoing collection cases.
• Generate weekly reports to verify invoices are sent to customers in a timely manner.
• Facilitate and maintain various business licenses and contractor licenses across multiple states.
• Assists with related special projects.
• Other duties as assigned.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Associates degree (A. A.) or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.

Language Skills

• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to apply concepts of basic algebra and geometry.

Reasoning Ability

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills

To perform this job successfully, an individual should have knowledge of accounting software, order processing systems, and Microsoft Software. Knowledge and experience using EPICOR is a plus.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to operate a variety of equipment including computers, phones, fax machines, office equipment, etc. This job is primarily sedentary. The employee is occasionally required to stand, walk, bend, and reach with hands and/or arms.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Compensation

Salary to commensurate with experience, ranging from $18.00 - $20.00 an hour.

Benefits

We offer an excellent benefits package, including medical, dental, vision, educational assistance, 401(k), life insurance, disability, vacation, holidays, personal/sick time, employee referral, product discounts, and more.

Engineering Services & Products Company is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.