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Communication Specialist-Switchboard

UnityPoint Health Finley Hospital

1 Positions

ID: 2022-109073

Posted On 03/23/2022

Job Overview

Overview

We are looking for a part-time Communications Specialist position in the Switchboard department. Work hours will be nights, 11:00 pm - 7:00 am, for 32 hours per pay period. You will work every Friday night and every other Saturday & Sunday.

The Communication Specialist is responsible for providing courteous, prompt and effective operator services, paging functions, public address paging, monitoring and reporting for emergency systems, as well as release of proper patient information.   This position uses radios, telephones and computer equipment.

Why UnityPoint Health?

  • Commitment to our Team
    Weve been named a Top 150 Place to Work in Healthcare 2022 by Beckers Healthcare for our commitment to our team members.'
  • Culture
    At UnityPoint Health, you Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve.'
  • Benefits
    Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage youre in.'
  • Diversity, Equity and Inclusion Commitment
    Were committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.'
  • Development
    We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.'
  • Community Involvement
    Be an essential part of our core purpose - to improve the health of the people and communities we serve.'

Visit us at UnityPoint.org/careers to hear more from our team members about why UnityPoint Health is a great place to work. https://dayinthelife.unitypoint.org/' 

Responsibilities

Switchboard

  • Provides friendly, courteous and responsive service to customers
    physicians, patients, hospital associates, co-workers and/or any callers.
  • Deals with complex situations, including potentially upset patients, family members, physicians and/or staff.
  • Determines emergency response requirements and notifies appropriate staff/leadership
  • Maintains general knowledge of the location of all hospital departments, elevators, parking lots, outside clinics, and area physicians in order to give directions over the phone.
  • Maintains general knowledge of who oversees hospital departments and how to contact them.
  • Uses hospital directory and hospital-related community resources in order to help callers.
  • Uses electronic medical record system (EPIC) and house census to assist patients and visitors.
  • Looks up patient information quickly and accurately.
  • Purposefully conducts all aspects of the job in an ethical manner in support of the hospitals commitment to ethical behavior in all areas of personal and professional activity.
  • Performs other duties as needed.

Qualifications

Minimum Requirements

Identify items that are minimally required to perform the essential functions of this position.

Preferred or Specialized

Not required to perform the essential functions of the position.

Education:

 

 

High School diploma or GED

Experience:

Previous medical experience or experience as a telephone/switchboard operator

License(s)/Certification(s):

Valid drivers license when driving any vehicle for work-related reasons.

Knowledge/Skills/Abilities:

·        Effective organization and time management skills

·        Familiar with/ability to use general office equipment:

o   Multi-line Telephone system

o   Copy Machine

o   Fax Machine

o   Printers and Scanners

o   Windows-based computers

·        Ability to manage multiple tasks

·        Strong attention to detail

·        Ability to communicate well verbally and with a variety of persons.

·        Problem solving and critical thinking skills

·        Ability to react quickly to emergent situations and remain calm.

·        Knowledge of medical procedures, testing and preparation

·        Knowledge of medical terminology

Other:

 

 

 

Use of usual and customary equipment used to perform essential functions of the position.

Primary Contact

13511

Michelle Pickel

HR Recruiter, HR

563-589-2608

Phone

Phone

Phone

Fax

michelle.pickel@unitypoint.org

Email

True

False

False

Job Details

Categories

Advertising/Marketing/Public Relations
Health Care
Information Technology/Telecommunications

Location

Dubuque, IA

Job Type

Employee

Full/Part

Part Time

Company ID

168

Job REQ #

2022-109073

# Positions

1

Start Date

20220323

End Date

20220731

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Communication Specialist-Switchboard

UnityPoint Health Finley Hospital

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UnityPoint Health Finley Hospital

About the Company

A CAREER AT UNITYPOINT HEALTH - FINLEY HOSPITAL

UnityPoint Health team members come for a job, but stay for a career. As a team member, regardless of your position, you'll get the chance to change lives on a daily basis in order to deliver our vision of the Best Outcome for Every Patient, Every Time. That privilege drives employees' passion for making a difference in the lives of our patients, helping them create healthier, more rewarding lives.

At UnityPoint Health - Finley Hospital, we know our collective actions determine the experience we create. Our team members strive to work as one through four key values:

* Foster Unity
* Own the Moment
* Champion Excellence
* Seize Opportunity

If you are interested in joining our team, please visit http://www.unitypoint.org/dubuque/employment-opportunities to learn about our many opportunities and to fill out an online application.

ABOUT OUR HOSPITAL

UnityPoint Health Finley Hospital is a 126-bed community hospital. We employ more than 800 full-and-part-time employees.  Finley Hospital is a not-for-profit, locally owned, regional healthcare facility part of the UnityPoint Health system. Finley Hospital is committed to bringing the best medical care to the tri-state area. We offer comprehensive, full service health care that is coordinated around our patients.  We have consistently been recognized as a leader in health care.