JOB POSTING IS EXPIRED
Community Care Representative

Job Overview

Title: Community Care Representative Reports to: Community Care Supervisor   Summary The Community Care Representative will represent the Dubuque Regional Humane Society in a professional and courteous manner and provide prompt and courteous service at the Main Lobby. The Community Care Representative must always strive for excellence and be enthusiastic and a team player.   Essential Job Functions

• Greet and provide timely, compassionate, and courteous service to the community, visitors, and volunteers as they enter Kinsey’s Campus
• Answer phones, data entry into PetPoint, filing, copying, and faxing
• Provide accurate information to the community and volunteers about the DRHS’ policies and procedures
• Handle questions, concerns, and issues from the public in a professional manner
• Assist the community and volunteers with animals for socialization
• Maintain knowledge of animal inventory, shelter events, and special needs of the shelter
• Perform adoptions and adoption holds
• Handle adoption returns and issue gift certificates for exchange
• Provide adoption counseling to ensure optimal fit and animal well-being
• Receive payments for services by cash or credit card
• Receive owner surrendered and stray animals and ensure timely transport of information from proper Veterinary Clinic to our shelter
• Create lost and found reports
• Properly clean temporary animal holding enclosures
• Create cage cards for animals
• Balance cash registers and count deposit cash at the end of the night
• Work collaboratively with staff and volunteers to ensure a clean, pleasant, and organized work environment including all areas that the community can and cannot see
• Safely transfer animals from one animal enclosure to another and ensure proper documentation
• Receive and accurately record in-kind donations and store in proper locations
• Ensure safety guidelines and Standard Operating Procedures are maintained
• Other duties as assigned

  Requirements

• Have steadfast belief in the mission, policies, and procedures of the DRHS
• Able to perform essential responsibilities in a fast-paced environment
• Community service skills
• Cash-handling skills
• Data entry and basic computer skills
• Multi-tasking skills
• Animal handling skills
• Flexibility to work day, evening, and weekend hours
• Lift up to 25 lbs
• Sit and stand for long periods of time, bend, twist, and stoop