Contact Center Analytics Internship

Job Overview

The Contact Center Analytics Internship will begin in June and end in December 2023.

What YouΓÇÖll Do & Learn:

You will work in Colony Brand' Contact Center department. YouΓÇÖll assist with required data analysis, planning, and forecasting. In addition, you will be responsible for:
ΓÇó Assisting with the development of hiring plans and associated resource allocations.
ΓÇó Assisting with departmental analytics for key development needs and initiatives.
ΓÇó Assisting with the analysis of call volumes and KPI', including:
A. Average Call Times.
B. Sales Effectiveness
C. Operational Utilization
ΓÇó Participating in weekly meetings to analyze operational efficiency measurements and improve the content of key reports and presentations

Qualifications

What It Takes:

Ideally you will be working towards a Bachelor' Degree in Operations Management, Project Management, Finance, Accounting, Statistics, or Economics.
ΓÇó At least Junior Senior standing, recent graduates may be considered
ΓÇó Cumulative GPA of 2.80 or higher
ΓÇó Knowledge of Marketing Concepts
ΓÇó Strong written and verbal communication
ΓÇó Excellent organizational and multi-tasking skills

We value onsite collaboration so this role requires onsite work in our Monroe office Tuesday - Thursday. There is generally flexibility to work remotely for up to 2 days per week. To take advantage of the remote work option, you must have reliable, high-speed internet and appropriate home office ergonomics.

Please note this position is not eligible for Visa Sponsorship.

About Us

SC Data Center, Inc. is a customer-centric business that supports warehousing, information technology and contact centers. SC Data Center, Inc. is an affiliate company of Colony Brands, Inc. which is one of North America's largest, multi-channel direct-marketing companies. We generously support the communities we work in and offer many benefits and programs that support the well-being of our employees.

Benefits Details

Internship Perks:

Paid Opportunities - This is a paid opportunity to explore your career! All Interns are paid a competitive wage for their field.
Relocation/Housing — $1,000.00 to assist with housing costs for students relocating/coming from more than 50 miles away to their work site.
Employee Discounts - Our employee sales program offers employee discounts on items ordered from our fine catalogs and selected Outlet Store. Discounts range from 45% to 50% off.
Time Off - We all need a little down time and all Interns enjoy paid time off during their internship.
Gym Membership Reimbursements - Receive up to $50 per month toward a gym membership at local YMCA/YWCAs.
Health Insurance - Interns are offered Medical/Dental/Vision Insurance
Business Casual Dress Code - Jeans are allowed year-round!
Performance Updates - We provide interns with useful feedback regarding their performance throughout their internship. A formal mid-performance appraisal and final appraisal will be given.
Training - We provide all interns with the necessary hands-on training to make their internship experience successful.
R. Kubly Family Foundation - The foundation will pay for your graduate or professional schooling in return for a commitment to live and work in Monroe, WI after you graduate. Visit www.rkublyfamilyfoundation.org for more details