Contact Center Representative

Job Overview

A Dupaco Career is different.  You'll work with an inclusive diverse crew of caring, passionate, and fun-loving people and you'll join them in working together toward a higher purpose.  When you get here, you’ll know that your voice is valued and heard. You’ll find new and unique ways to make a positive impact just by being you.  In the Contact Center Representative role, you'll learn skills that will benefit you throughout your Dupaco Career and you'll find with that knowledge you'll 'Know, Show, and Grow' your way through 'YOUR' Career Journey.  There’s a lot to love about working at Dupaco… Whether it's a great benefit package that helps YOU take care of YOU and helps YOU save for your future with a generous 401k match, awesome starting pay of $20.50/HR, with monthly and annual incentives, and the ability to Build a Career Worth Loving.

#DupacoDifference.  https://www.youtube.com/watch?v=Oy_rZxNXcC8

Dupaco Values: Demonstrates Dupaco Values: Rooted in Trust, Empathetic Understanding, Strengthening Relationships, Advocate for All and Invest in You

You'll be:

• The welcoming voice of Dupaco on the front lines by delivering joyful experiences and developing lasting relationships with members
• Receiving ongoing training, tools, and support to empower you to use your exceptional communication skills to engage and connect with members through various technology channels including: phone, chat, Interactive Teller Machine (ITM), and more
• Knowledgeable in a wide variety of Dupaco’s products and services to enrich the lives of our members through evaluating and identifying needs, offering solutions, and educating them about all that we have to offer
• Answering a wide variety of questions and resolving unusual or sensitive member situations in an accurate and timely fashion
• Collaborating with various departments to ensure our members are receiving the highest quality care possible – we seek to exceed the expectations of our members & team members in every interaction, every time

You'll need:

• High school diploma or equivalent (i.e. GED)
• Strong customer service experience - previous call center experience is preferred, but not required
• To promote a professional image of the credit union while providing outstanding service to members, potential members, and coworkers
• Excellent communication skills (verbal and written) with the ability to adjust your communication style to your audience
• Excellent computer skills with the ability to navigate between multiple programs and utilize dual computer screens
• Positive energy, openness to coaching and feedback, and a proactive sales mindset to consistently meet and exceed goals
• The ability to work Monday through Friday between the hours of 8:00 AM – 6:00 PM, and some Saturdays 8:30 AM - 12:30 PM on a rotational schedule