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Customer Care Specialist
Flexsteel Industries, Inc
1 Positions
ID: CUSTO001288
Posted On 03/12/2025
Job Overview
- Act as voice of the customer, communicating customer needs & expectations within Flexsteel.
- Work independently within established procedures requiring minimal escalation.
- Respond timely with customized responses to customer inquiries via email, phone, & chat.
- Coordinate & communicate effective resolution for unique, complex scenarios.
- Diagnose & resolve product concerns both inside & outside of the warranty period.
- Support order management requirements received via email, EDI, and customer portals.
- Capture appropriate information in a customer relationship management (CRM) application.
- All other duties as assigned.
Primary Contact
104266
Stacy Kammes
VP-Human Resources, Administration
563-585-8209
Phone
Phone
Phone
Fax
skammes@flexsteel.com
True
False
False
Job Details
Categories
Customer Service
Manufacturing
Location
Dubuque, IA
Job Type
Employee
Full/Part
Full Time
Company ID
1028
Job REQ #
CUSTO001288
# Positions
1
Start Date
20250312
End Date
20250424
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