Customer Care Specialist

Job Overview

PRIMARY FUNCTION:

The Customer Care Specialist works directly with Furniture Retailers and Consumers to develop creative solutions for a variety of Customer needs. This role is critical to delivering a customer experience that provides Flexsteel a competitive advantage in the industry.

MAJOR DUTIES AND RESPONSIBLITIES:

• Act as voice of the customer, communicating customer needs & expectations within Flexsteel.
• Work independently within established procedures requiring minimal escalation.
• Respond timely with customized responses to customer inquiries via email, phone, & chat.
• Coordinate & communicate effective resolution for unique, complex scenarios.
• Diagnose & resolve product concerns both inside & outside of the warranty period.
• Support order management requirements received via email, EDI, and customer portals.
• Capture appropriate information in a customer relationship management (CRM) application.
• All other duties as assigned.