Customer Experience Associate

Job Overview

• Handle incoming and outgoing calls, emails, and other customer communications; identify needs, provide accurate information, and direct inquiries to the appropriate personnel.
• Assist customers and office visitors, vendors, and delivery personnel professionally.
• Maintain accurate customer records, service requests, orders, account notes, and correspondence.
• Respond to billing and account inquiries, process payments, issue receipts, and maintain transaction records while protecting confidential information.
• Build positive customer relationships, resolve routine concerns, follow up on account issues, and escalate complex matters as appropriate.
• Identify customer needs and recommend, explain, and promote company products, services, packages, and promotions.
• Perform general office duties, including data entry, filing, scanning, copying, mail processing, document preparation, supply maintenance, and routine errands.
• Follow company policies and procedures and participate in ongoing training.
• Perform other duties as assigned

• High school diploma or equivalent.
• Customer service, office administration, retail sales, call center, billing, or telecommunications experience preferred.
• Strong verbal and written communication skills.
• Basic computer, email, office software, data entry, and equipment proficiency.
• Strong organizational, problem-solving, and multitasking skills, with attention to detail and the ability to manage interruptions.
• Professional judgment and discretion when handling sensitive information.
• Ability to learn company products, services, systems, and procedures and work effectively both independently and as part of a team.
• Dependable attendance and adaptability in a fast-paced environment.

1. Ability to see and hear sufficiently to perform computer-based tasks and communicate with customers.
2. Ability to operate a telephone, computer keyboard, and standard office equipment.
3. Ability to stand, walk, stoop, and kneel as needed.
4. Ability to lift, push, or pull up to 30 pounds as required.