Job Overview

Customer Experience Team Lead
Location: Dubuque, IA

Express Employment Professionals is hiring a Customer Experience Team Lead for a respected local client. This role is ideal for someone who enjoys leading teams, supporting customers, and driving service excellence.

What You’ll Do:

• Lead, coach, and support a customer service team
• Ensure a positive, high-quality customer experience
• Monitor performance metrics and service standards
• Handle escalated customer issues
• Assist internal teams with product and process support
• Collaborate with internal departments and external partners
• Identify opportunities to improve service and efficiency

What We’re Looking For:

• Customer service experience; leadership experience preferred
• Strong communication and problem-solving skills
• Organized, detail-oriented, and team-focused
• Proficiency in Microsoft Office

Why You’ll Like It Here:

• Early Fridays and partial work-from-home schedule
• Casual, professional work environment
• Competitive pay and benefits
• Paid holidays and vacation
• Growth-focused company culture

Apply today with Express Employment Professionals to learn more about this opportunity.