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Customer Service/Member Advocate

MedOne Pharmacy Benefit Solutions

1 Positions

ID: 23480

Posted On 10/28/2022

Job Overview

As Member Advocate, you will be a key frontline representative to our members, pharmacies and healthcare providers regarding their pharmacy benefits. This position requires exceptional communication skills via telephone and written correspondence in addition to strong organizational skills. If this describes you, then we welcome your application! 

Position Description: 

  • Member Advocates are the primary source of information for members via telephone or in writing 
  • Ability to navigate in multiple systems while interacting with members.
  • Ensure delivery of excellent customer service through communication and cross-functional teamwork with other internal departments 
  • Support the administrative and clinical operations of the organization 
  • Demonstrate strong organizational, excellent verbal and written communication skills with emphasis on attention to detail 
  • Practical application of pharmacy benefit management, including pharmaceutical drugs and drug therapies  
  • Ability to demonstrate active listening and be able to handle difficult conversations 

Position Requirements: 

  • 1-2 years minimum of customer service experience 
  • Strong working knowledge of Microsoft Office products 
  • Must obtain certification as a pharmacy technician within one year of being placed in position 
  • Excellent customer service skills 
  • Work well in a team environment 
  • Must be flexible with scheduling (rotating Saturdays, evenings, and on-call scheduling) 
  • Must be timely, dependable and must notify supervisor of schedule changes 

Work Hours: 

  • Full-time, hourly position 
  • One night a week until 7 pm 
  • Rotating Saturdays (9 am - 2:30 pm) and on-call hours approximately once every 5 – 6 weeks 
  • Corporate Office – Dubuque 

Highly Preferred Experience & Skills: 

  • Background in pharmacy or other related health care fields 
  • Understand concepts of pharmacy benefit management operations 


  • Competitive Salary 
  • Medical, Dental, Vision, Disability and Life Insurance 
  • Matching 401K Plan 
  • Paid Time Off 
  • Paid Holidays and Birthdays 
  • Gym Reimbursement 
  • Tuition Reimbursement 
  • Career Growth Opportunities 


Primary Contact


Jolene Kohlenberg

HR Manager,









Job Details


Customer Service


Dubuque, IA


First Shift

Job Type



Full Time


Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Retirement Plan
PTO (Paid Time Off)
Paid Holidays
Tuition Reimbursement



High School/GED


1-2 Years

Company ID


Job REQ #

# Positions


Start Date


End Date


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MedOne Pharmacy Benefit Solutions

About the Company

Company Information

MedOne is a full-service pharmacy benefit manager (PBM), serving clients and members nationwide. With a fully transparent, pass-through model, MedOne helps people conveniently access the most appropriate prescriptions at the most affordable price.  MedOne's corporate office is located in Dubuque, IA.

Why Join the MedOne Movement?

To help people conveniently access the most appropriate prescription treatment at the most affordable price.

Our Core Values:

  1. Prioritize your well-being
  2. Act as a MedOne team
  3. Care for Members with Compassion
  4. Strive to exceed client expectations
  5. Do the right things for the right reasons
  6. Bring your best
  7. Challenge the status quo


  • Competitive Salary
  • Medical, Dental, Vision, Disability and Life Insurance for full-time employees
  • Matching 401K Plan
  • Paid Time Off
  • Paid Holidays and Birthdays
  • Gym Reimbursement
  • Tuition Reimbursement
  • Career Growth Opportunities

MedOne is an equal opportunity employer.

Job Offers are contingent on passing a background check and drug screen.