CUSTOMER SERVICE/RECEPTIONIST

Job Overview

Overall Responsibilities:

Participate in the achievement of team and departmental goals and objectives to fulfill the Audience Development targets. Maintain thorough and up-to-date records as it pertains to customer service for print and digital subscribers and classified clients. Provide support for team members and co-workers.

Specific Responsibilities:

• Model a “customer comes first” environment with pro-active commitment to internal and external customer service.
• Provide customer service both over the counter, on-line via email, and on the telephone, mobile/target
• Proactively work to increase the number of print and digital subscribers to all TH Media products. This may include, but not limited to, outbound sales calls by telephone and email.
• Provide online support for all community publishing products and services with both traditional products and newer technology.
• Troubleshoot basic technical issues with customers.
• Assist Supervisor/Manager in sales reporting and other departmental matters relating to customer service, outbound sales and classified sales.
• Credit card compliance/Identity theft.
• Self-directed education on company products, services and new technology.
• Perform general office duties; sort incoming mail, process outgoing mail, greeting and announcing visitors.
• Actively participates in the Great Game of Business.
• Other job-related duties as assigned.