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CUSTOMER SERVICE/RECEPTIONIST

Telegraph Herald

1 Positions

ID: 110751

Posted On 01/27/2024

Job Overview

Job Details

TH Media - Dubuque, IA

Part Time

High School

None

First Shift

Customer Service

Description

Overall Responsibilities:

Participate in the achievement of team and departmental goals and objectives to fulfill the Audience Development targets. Maintain thorough and up-to-date records as it pertains to customer service for print and digital subscribers and classified clients. Provide support for team members and co-workers.

Specific Responsibilities:

  • Model a customer comes first environment with pro-active commitment to internal and external customer service.
  • Provide customer service both over the counter, on-line via email, and on the telephone, mobile/target
  • Proactively work to increase the number of print and digital subscribers to all TH Media products. This may include, but not limited to, outbound sales calls by telephone and email.
  • Provide online support for all community publishing products and services with both traditional products and newer technology.
  • Troubleshoot basic technical issues with customers.
  • Assist Supervisor/Manager in sales reporting and other departmental matters relating to customer service, outbound sales and classified sales.
  • Credit card compliance/Identity theft.
  • Self-directed education on company products, services and new technology.
  • Perform general office duties; sort incoming mail, process outgoing mail, greeting and announcing visitors.
  • Actively participates in the Great Game of Business.
  • Other job-related duties as assigned.

Qualifications

Behavior: Conducts self in manner that enhances the public image of the company. Polite phone manner. Behaves within the core values of our company. Interacts well with other co-workers. Dependable. Professional.

Skills: Above average communication, organization and time management, able to follow-through to a solution, attention to detail. Ability to communicate clear and concise instructions, verbally and in writing, at the consumer’s level of understanding. Ability to work in a face-paced environment, open to change and willingness to be flexible. Sales experience preferred, with emphasis on telephone sales.

Knowledge: High school diploma or equivalent. Familiar with various technology devices such as computers, tablets and mobile phones. Previous customer service more then 1-2 years, office administration and computer experience required. Working knowledge of MS Office products and the Internet required. Experience in outbound phone sales a plus.

Primary Contact

365524

Ali Chapman

HR Generalist, Human Resources

563-588-5728

Phone

Phone

Phone

Fax

ali.chapman@wcinet.com

Email

True

True

False

Job Details

Categories

Advertising/Marketing/Public Relations
Customer Service
Publishing/Printing
Sales/Service

Location

Dubuque, IA

Job Type

Employee

Full/Part

Full Time

Company ID

80

Job REQ #

110751

# Positions

1

Start Date

20240127

End Date

20240128

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Telegraph Herald
Media / Publishing

About the Company

 

TH Media publishes the Telegraph Herald, a general interest daily newspaper and on-line news source published in Dubuque, Iowa 365 days a year. The TH's circulation is 26,000 and total weekly readership is 100,000 in the Dubuque tri-state area of Iowa, Wisconsin and Illinois. The TH specializes in local and regional news coverage, but offers a comprehensive package of state, national and international news as well. Along with news, sports and commentary, the newspaper also features a full complement of retail and classified advertising.  Additional publications include monthly magazines and special inserts. Telegraphherald.com provides the most comprehensive coverage of Dubuque-area news, weather and sports on the Internet.  TH Media is a division of Woodward Communications, Inc.

Woodward Communications, Inc. (WCI) is a multimedia communications company employing over 500 employee owners at 21 locations – servicing communities in Iowa, Wisconsin, Illinois and customers throughout the nation and Canada.  With its corporate headquarters in Dubuque, Iowa, WCI is owned by the Woodward family and its employees through an Employee Stock Ownership Plan.  The ESOP owns approximately 97% of the company.