Customer Service Rep

Job Overview

• Answer calls and assist customers with service questions and technical issues
• Troubleshoot and resolve problems related to internet, phone, and related services
• Diagnose connectivity and equipment issues (modems, routers, etc.)
• Guide customers step-by-step through solutions in a clear and professional manner
• Recommend appropriate products and service solutions based on customer needs
• Process service requests, changes, and trouble tickets
• Document all customer interactions and technical resolutions accurately
• Deliver fast, friendly, and effective support

• 2+ years of customer service and/or technical support experience required
• Associate’s degree or equivalent experience preferred
• Strong communication and problem-solving skills
• Ability to multitask and stay organized
• Positive attitude and team-oriented mindset

• Strong troubleshooting skills for internet and phone services
• Understanding of networking basics (Wi-Fi, routers, modems, connectivity)
• Ability to identify and resolve service interruptions and performance issues
• Experience working with computer systems and customer management software
• Ability to learn new technologies quickly and adapt in a fast-paced environment

• 100% on-site, office-based role
• Regular use of computers, phones, and technical systems
• Occasional lifting up to 30 lbs