Customer Service Rep

Job Overview

• Answer inbound customer calls, emails, and chat inquiries. 
• Assist customers with account information, orders, payments, or service requests. 
• Resolve customer complaints and escalate complex issues when necessary. 
• Process applications, orders, refunds, or service requests accurately. 
• Update customer records and document interactions in company systems. 
• Perform data entry and maintain accurate customer information. 
• Follow company policies, procedures, and quality standards. 
• Meet productivity and customer satisfaction goals. 

• Strong verbal and written communication skills. 
• Excellent customer service and active listening abilities. 
• Problem-solving and conflict-resolution skills. 
• Basic computer proficiency and experience with CRM systems. 
• Ability to multitask and manage time effectively. 
• Attention to detail and accuracy. 

• High school diploma or GED required. 
• Previous customer service, call center, healthcare, retail, or administrative experience preferred. 
• Ability to work independently and as part of a team. 
• Professional phone etiquette and customer-focused attitude.