Job Overview

Employment Type:

Part time

Shift:

Day Shift

Description:

This Customer Service Rep ll/receptionist position will be based out of our PMR satellite clinic in Bellevue, IA. It would be 3 days per week (Monday, Wednesday, & Friday) with an occasional Tuesday preferred.

The Customer Service Rep ll/receptionist role includes the entire Aide 5400 job description. In addition to the aide scope of service, the aide receptionist is responsible for scheduling of patients in their respective work areas, assisting with determining staffing needs to provide adequate patient care, verifying and completing insurance requirements, admitting patients, and communicating with patients and other health professionals to obtain needed information.

ESSENTIAL FUNCTIONS:

Adheres to the principles of caring and expected behaviors outlined in Mercy Medical Center's Model of Caring and Trinity Health's Code of Conduct, fostering a climate where all customers are treated in a manner consistent with Mercy Medical Center's Mission and Values. Maintains a working knowledge of applicable Federal, State and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior. Maintains a professional, collaborative work environment so as to foster a positive public image for Mercy Medical Center. Knows and adheres to all laws and regulations pertaining to patient health, safety and medical information (i.e. HIPAA, Stark, etc.). Must be able to put patients at ease and make them comfortable. Must be able to give clear instructions and work with minimal direct supervision. Must possess excellent interpersonal relationship and communication skills. Must be able to plan day-to-day activities and to work with minimal direct supervision. Must be competent in providing clinical care to the patient population described in the department’s description of services section of the policy manual. Must be able to perform basic clerical duties including filing, phone and record keeping. Demonstrates and promotes customer satisfaction. Communicates with patient by phone and in person to gather required information to accurately schedule the patient Ensures completion of correct paperwork for patient care Communicates with insurance companies to ensure authorizations and coverage are in place Communicates with healthcare providers to gather needed information for treatment of the patient (prescriptions, office notes, multi-disciplinary plans) Communicates and is first contact for patients and staff about therapy services and programming Uses computer for scheduling programs, registrations, use of word and excel, and EMR. Proficient with phone, fax, scanning Performs other duties as assigned.

MINIMUM QUALIFICATIONS & CORE COMPETENCIES

(EDUCATION, LICENSURE, CERTIFICATION, AND EXPERIENCE REQUIRED):

• High school diploma required
• Office and computer experience required
• Experience in a health care setting preferred
• Child and Dependent Adult Abuse Mandatory Reporter Training is required within 6 months of hire and every 5 years thereafter.
• Basic Life Support Certification (BLS) will be required within 30 days of hire and every 2 years thereafter

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.