Customer Service Representative

Job Overview

As a Customer Service Representative with Hirschbach your expectation is to communicate with Hirschbach’s customer base in all matters related to handling their freight. The Customer Service Representative’s duties include booking freight, processing orders, monitoring service, optimizing loads, accommodating customer needs and requirements, while establishing and maintaining positive customer relationships.

What you will be doing! 

• Communicates all service issues promptly to the customer and elevates issues to the operations team and others as needed.
• Coordinates freight shipments including booking freight, answering customer calls and emails, and assisting with customer rate quotes.
• Supervises the handling of freight from shipper to receiver.
• Develops and maintains customer relationships with assigned customer base and/or geographic area.
• Completes SRC codes daily at times assigned by account.
• Books freight within customer base and/or geographic area to ensure a balance of available freight and trucks.
• Monitors rates, revenue generation, and accessorial per customer contracts.
• Provides tracking and tracing on shipments to ensure on-time pickups and deliveries while resolving any issues that may arise during transport.
• Selects loads effectively through brokerage and customer needs.
• Handles customer correspondences, complaints, and inquiries.
• Attends meetings related to customers and occasionally travels to visit customer sites and locations.
• Other duties as assigned including proactively assisting others in achieving the organization’s objectives.

Talent Requirements and Skills

• High school diploma or equivalent, paired with relevant professional experience.
• Bachelor's Degree in Transportation/Logistics/Supply Chain, or a related field is preferred.
• Ability to process information with high levels of accuracy and energy.
• Ability to multi-task and prioritize workload.
• Computer proficiency and ability to navigate between multiple programs.
• Demonstrates an "All In to Win" attitude and displays self-motivation and a strong desire to learn within an unpredictable and demanding environment.