Customer Service Representative

SISCO, a Cottingham & Butler company, is a leading third-party benefit administration firm dedicated to maximizing the value of employee benefits for our clients. We pride ourselves on delivering an effective, yet human, experience by hiring the best employees and equipping them with the best technology. Our company thrives on driven, ambitious individuals like you.

We are seeking driven, energetic, and customer focused candidates for our Customer Service Representative position. In this role, you will handle a variety of calls regarding claim status and medical, dental and voluntary benefit plans. The ideal candidate will utilize various systems to research inquiries and accurately document customer interactions.

Essential Functions:

1. Ensure all questions are addressed with one-call resolution in mind.
2. Prioritize workload and follow-ups to ensure the timely processing of claims.
3. Accurately communicate benefit/claims information and ensure each interaction is a positive experience.
4. Utilize various systems to track calls and research information for claims/benefits.

What We're Looking For:

• Strong communication skills
• The ability to multi-task and have great attention to detail
• Health and Life Licensure is preferred, however not required in order to be considered for the role.

Full-Time Benefits - Most benefits start day 1

• Medical, Dental, Vision Insurance
• Flex Spending or HSA
• 401(k) with company match
• Profit-Sharing/Defined Contribution (1-year waiting period)
• PTO/Paid Holidays
• Company-paid ST and LT Disability
• Maternity Leave/Parental Leave
• Subsidized Parking
• Company-paid Term Life/Accidental Death Insurance