Job Overview

Express Employment Professionals is seeking a Customer Service Representative for a respected company in Dyersville. In this role, you’ll serve as the first point of contact for customers—answering questions, resolving issues, and ensuring a positive experience every time.

Key Responsibilities:

• Answer incoming calls and address customer inquiries with professionalism and empathy
• Provide timely and accurate solutions using available resources
• Maintain organized records and keep customers informed on progress
• De-escalate challenging situations and work toward positive resolutions
• Collaborate with the Customer Service Manager to identify recurring issues and recommend improvements

Qualifications:

• High school diploma and 4+ years of customer service experience
• Knowledge of sales and customer service techniques
• Strong verbal and written communication skills
• Ability to work effectively under a variety of customer situations
• Skilled at researching problems and using computer systems to find solutions
• Ability to remain calm and professional when handling difficult conversations

Why Work with Express?

• Weekly pay and optional benefits
• Local support from a team invested in your success
• No fees for job seekers

Ways to Apply:

• Call 563-583-1600 to set up an interview
• Email your resume to Lauren.Wernimont@ExpressPros.com
• Apply online at ExpressPros.com/DubuqueIA