Customer Service Representative

Job Overview

Join Our Team as a Customer Service Representative!

Dubuque – Cedar Cross Office | Full-Time | Fidelity Bank & Trust

Are you looking for a career where you can build lasting relationships, grow your skills, and make a difference in your community? Look no further! We’re looking for a friendly, motivated, and detail-oriented Customer Service Representative (CSR) to join our team at our Dubuque – Cedar Cross office.

As a CSR, you’ll be the face of Fidelity Bank & Trust—helping customers with their everyday banking needs, sharing financial solutions, and delivering the hometown service we’re known for.

What You’ll Do

• Deliver Exceptional Service – Welcome and assist customers with transactions, account questions, and day-to-day banking needs.
• Handle Financial Transactions – Accurately process deposits, withdrawals, transfers, and payments.
• Be a Product Expert – Learn about our full line of deposit products and services to match customers with the right solutions.
• Stay Compliant – Follow regulations and security procedures to keep customer information safe.
• Be a Team Player – Collaborate with supportive teammates to meet goals and create a positive branch environment.

Why You’ll Love Working Here

Room to Grow – We invest in your development with ongoing training and opportunities for advancement.

Supportive Culture – Be part of a team that values collaboration, integrity, and community.

Great Benefits – Enjoy competitive pay, generous benefits, and employee perks.

Innovation Meets Tradition – Work at a hometown bank that embraces fresh ideas and new technology.

What We’re Looking For

• Banking or teller experience is helpful (but not required—we’ll train the right person!).
• Excellent customer service and communication skills.
• Accuracy and attention to detail in a fast-paced environment.
• Basic computer skills (Microsoft Office Suite).
• A positive attitude and a willingness to learn and grow with us.

Bring your friendly smile and join a bank that’s committed to Making Hometown Lives Better. Apply today and start your journey with Fidelity Bank & Trust!

Supervisory Duties

This position has no supervisory responsibilities.

Work Environment

In this job, you will work in a professional office setting. Standard office equipment is routinely used in this role.

Physical Demands

To successfully perform the essential functions of this job, an employee must meet the physical demands described here. The employee is regularly required to stand, walk, sit, reach with arms, speak or hear, and touch, handle or feel objects, tools or controls while performing the duties of this job. The job requires close vision, some distance vision, and the ability to adjust focus.

Position Type/Expected Hours of Work

This is a full-time position, and typical work hours and days are Monday through Friday, 8:00 a.m. to 5:00 p.m.

Travel

Travel is not required.

Other Duties

This job description does not encompass or contain a comprehensive listing of activities, duties, or responsibilities required of the employee in this position. There may be changes in duties, responsibilities, and activities at any time.

Fidelity Bank & Trust is an Equal Opportunity Employer, including disability and protected veteran status.