Customer Service Representative

Job Overview

Join Our Dynamic Team as a Customer Service Representative at Fidelity Bank & Trust in our Dubuque - Cedar Cross office!

Are you looking for an engaging and dynamic full-time opportunity in the banking industry? Look no further! We are currently seeking an experienced and motivated individual to join our team as a Customer Service Representative. As a vital member of our organization, you will play a key role in delivering exceptional customer service and providing financial solutions to our valued clients.

What You Will Do:

Customer Service Excellence: Interact with customers in a courteous and professional manner, assisting with transactions, inquiries, and account maintenance.

Cash Handling: Accurately and efficiently process various financial transactions, including deposits, withdrawals, and transfers.
 

Product Knowledge: Driven to learn all aspects of retail products. Stay informed about our products and services to effectively educate customers and recommend appropriate solutions to meet their financial needs.

Compliance: Adhere to all regulatory and compliance guidelines to ensure the security and confidentiality of customer information.

Team Collaboration: Work collaboratively with colleagues to achieve team goals and contribute to a positive work environment.

Why Join Us at Fidelity Bank & Trust:

Exciting Growth Opportunities: Take your career to new heights with our commitment to professional development and advancement.

Collaborative Environment: Work alongside a supportive team that values collaboration and teamwork.

Competitive Benefits: Learn about your benefits offered to our employees.

Innovation Culture: Be part of an organization that embraces innovation and stays ahead in the ever-evolving banking industry.

What You Will Need:

• Experience as a bank teller or in a financial institution is a plus but not required.
• Excellent customer service and communication skills.
• Proficiency in handling cash and conducting financial transactions.
• Willingness to advance through our customer service training to effectively administer all deposit products.
• Ability to work in a fast-paced environment with attention to detail and accuracy.
• Familiarity with Microsoft Office Suite.
• We are willing to train a candidate with the right personality and willingness to learn.