Customer Service Representative

Job Overview

If you think a bank teller should be part financial expert and part hometown hero, you’ll fit right in. At Fidelity Bank & Trust, our tellers do more than handle cash—they build real relationships, know customers by name, and help neighbors live better financial lives—Monday through Friday, 8:00 a.m. to 5:00 p.m. (Weekends stay yours.)

What you’ll do:

·         Greet customers like you mean it—and help them with everyday transactions

·         Balance cash drawers accurately

·         Spot opportunities to help customers with the right products and services

·         Answer questions, solve problems, and occasionally save someone’s day

·         Keep things compliant, secure, and friendly—always

What we’re looking for:

·         Friendly, dependable, and detail-oriented humans

·         Customer service experience (banking is great, but not required)

·         Comfort with computers, cash, and conversation

·         A team player who likes people more than spreadsheets (most days)

Why Fidelity?

·         We’re a true community bank—relationships first, always

·         Competitive pay, solid benefits, and room to grow

·         Supportive culture that values personality and professionalism

·         You’ll actually know your customers—and they’ll know you

The bottom line:
If you want a job where your work matters, your coworkers have your back, and your customers know your name—this is it.

What You Will Need:

• Experience as a bank teller or in a financial institution is a plus but not required.
• Excellent customer service and communication skills.
• Proficiency in handling cash and conducting financial transactions.
• Willingness to advance through our customer service training to effectively administer all deposit products.
• Ability to work in a fast-paced environment with attention to detail and accuracy.
• Familiarity with Microsoft Office Suite.
• We are willing to train a candidate with the right personality and willingness to learn.