Job Overview

Express Employment Professionals is hiring a Customer Service Representative for a well-established local client in Dubuque. This role is ideal for someone who enjoys helping others, solving problems, and delivering a positive customer experience in a fast-paced environment.

What You’ll Do:

• Provide friendly, professional customer support by phone and in person
• Answer questions regarding products, services, and policies
• Assist customers with issue resolution and follow-up
• Maintain accurate records of customer interactions
• Support internal teams with administrative and service-related needs
• Communicate with external partners as needed
• Ensure a high level of customer satisfaction and retention

What We’re Looking For:

• Previous customer service experience preferred
• Strong communication and problem-solving skills
• Detail-oriented with good organizational skills
• Ability to handle confidential information
• Proficiency in Microsoft Office
• Positive attitude and team-focused mindset

Why You’ll Like It Here:

• Early Fridays and partial work-from-home schedule
• Casual, professional work environment
• Competitive pay and benefits
• Paid holidays and vacation
• Supportive, growth-oriented company culture

Apply today through Express Employment Professionals to learn more about this opportunity.