Customer Service Representative – Monticello, IA

Job Overview

Primary Objective:  To provide customer service and accurate accounting functions at the location for the benefit of IAS and its member owners.

Major Accountabilities:
The following duties are typical for this job.  These are not to be construed as exclusive or all inclusive.

• Report to assigned workplace at time specified; report late arrivals or absences to supervisor prior to start time
• Conduct counter sales and process incoming calls in a friendly, courteous manner
• Conduct weighing of grain and farm supply products; grading of incoming grain
• Processing of daily location grain tickets
• Entry of work orders on both feed and agronomy
• Provide marketing assistance to grain customers
• Communication of grain transactions and transportation needs
• Complete daily edits of counter and feed invoicing
• Complete billing of agronomy products and services from the location
• Inventory control, physical count and accurate billing
• Daily deposit of receivables
• Processing bill of lading on feed and fertilizer receipts; keep perpetual inventory of fertilizer products
• Accept and carry out any other assigned tasks by Location Manager

Knowledge, Skills, Abilities:

• Displays a high level of initiative, effort, and commitment towards completing assignments efficiently.
• Ability to organize, deal with change effectively, and work on multiple tasks concurrently.
• Basic computer skills
• Strong people skills, good phone etiquette, follows directions, meets deadlines.

Physical Requirements/Environmental Adaptability:

• Requires static strength to occasionally lift, push, pull, or carry objects with a minimum weight of 50 pounds.  Also flexibility to bend, stretch, twist, or reach with your body, arms, and/or legs.   Also trunk strength and ability to use abdominal and lower back muscles to support part of the body repeatedly or continuously over time.  Some tasks involve repetitive motion.
• Agricultural Environment – Possible exposure to seasonal weather, outdoor conditions, and agriculture products.
• Personal Protective Equipment may be required for some tasks.