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Customer Service Representative HME-Full time-Days
MercyOne
1 Positions
ID: TRHEUS00633213MERCYO
Posted On 12/03/2025
Job Overview
Employment Type:
Full time
Shift:
Description:
POSITION PURPOSE:
Responsible for performing all processes related to Home Medical Equipment (HME) referrals including obtaining all necessary patient and prescription information, verification of insurance benefits, ensuring receipt of required documentation, entry of patient information and order information into the Brightree system, communication of delivery/pickup arrangements and financial responsibility, as well as other general office duties as assigned. Responds to HME customer inquiries/concerns and performs research and follow-up in a timely, professional manner.
Clients, families, third party payers, physicians, referral sources, community and hospital staff.
ESSENTIAL FUNCTIONS:
Adheres to the principles of caring and expected behaviors outlined in MercyOne Medical Center's Model of Caring and Trinity Health's Code of Conduct, fostering a climate where all customers are treated in a manner consistent with MercyOne Medical Center's Mission and Values.
Maintains a working knowledge of applicable Federal, State and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures to ensure adherence in a manner that reflects honest, ethical and professional behavior.
Performs other duties consistent with purpose of job as directed.
Receives and processes inquiries and referrals from internal and external sources for products/services provided by MercyOne Dubuque Home Medical Equipment utilizing appropriate policies, guidelines and standards.
REQUIRED:
High school or equivalent graduate.
1-2 years’ experience in a customer service and/or office area preferred.
Prefer background in home medical equipment or other related medical/health field.
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
Primary Contact
1682448263570
Smith Jennifer
Talent Acquisition Partner, Human Resources
563-589-9673
Phone
Phone
Phone
563-589-9673
Fax
jennifer.smith009@mercyhealth.com
True
True
True
Job Details
Categories
Health Care
Location
Dubuque, IA
Job Type
Employee
Full/Part
Full Time
Company ID
1154
Job REQ #
TRHEUS00633213MERCYONEENUS
# Positions
1
Start Date
20251203
End Date
20260102
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