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CUSTOMER SERVICE & SALES ASSISTANT

Richland Center Shopping News (A Divison of WCI)

1 Positions

ID: 65830

Posted On 11/11/2022

Job Overview

Richland Center Shopping News - Richland Center, WI

Part Time

High School

None

Day

Admin - Clerical

Overall Responsibilities:

  • Effectively and accurately place advertisement for our customers
  • Function as a support person for the advertising sales staff by acting as a contact person between Sales and the Client, Sales and Production, and the Client and Production.
  • Communicate regularly with the Creative Manager to coordinate workflow, streamline efficiency, flag potential problems and otherwise assist in meeting client needs.
  • Provide customer service to internal and external customers.
  • Assist walk-in customers with their job-printing needs including quoting, reproduction, scheduling
  • Functions as an active participant in helping all departments achieve their goals through participative management and teamwork.

Specific Responsibilities:

  • Work efficiently and effectively with in-house staff, advertising clients and production department.
  • Work in a team environment with internal and external members to accomplish deadline standards, quality control and a cohesive and efficient department.
  • Assist in selling signature ad promotions and quarterly promotions.
  • Assist classified advertising customers and enter classified advertising orders.
  • In the absence of outside account executives, assist advertising customers.
  • Coordinate ad flow of special projects as they become relevant.
  • Assist in the development of Digital Advertising creation.
  • Assist sales staff by handling phone contact to accounts on an incoming and outgoing basis.
  • Prepare job printing tickets for Xpress printing.
  • Process payments for prepaid and billed ads, job orders, counter sales, special event tickets and log payments in appropriate accounts.
  • Correctly enter ad copy and billing information into the advertising system.
  • Pre-proof and edit display ads for accuracy in size, punctuation, spelling, content and proper design.
  • Performs building open/close procedures, as needed.
  • Sorts incoming mail and prepares and delivers bank deposits, as needed.
  • Updates all customer account information.
  • Enters advertising agreements for Shopping News.
  • Assists with collection calls at the 60-day delinquent mark.
  • Prioritize work according to deadlines to ensure all projects are completed within assigned deadlines.
  • Suggest and initiate, as appropriate, new methods and procedures to enhance the efficient operation of the department.
  • Communicates with clients regarding print orders.
  • Participates in company training programs.
  • Participate in cross training to maintain a team environment.
  • Assist with planning and execution of special events.
  • Actively participate in the Great Game of Business.
  • Other job-related duties as assigned by supervisor.

Behavior: Work efficiently and effectively with all WCM employee owners to provide exceptional customer service to our internal and external customers. Creative. Self-directed, self-motivated and resourceful. Commitment to quality customer service on the phone and in person. Maintain valid drivers license. Appropriate dress.

Skills: Effective communicator both written and spoken, keyboarding skills with expertise with Microsoft Office Suite, ability to create an ad from concept through final output. Ability and desire to work in a team environment to achieve group goals. Ability to communicate well with the public and co-workers. Ability to resolve conflict within the department. Capable of self-direction, works well with others, tactful, ethical. Presents a positive representation of the company and the organization in both actions and words. Adaptable to change.

Knowledge: High school diploma or equivalent or technical school plus six months or more equivalent experience. Customer service experience is preferred.

Primary Contact

74157

Ali Chapman

HR Generalist ,

563-588-5728

Phone

Phone

Phone

Fax

ali.chapman@wcinet.com

Email

True

False

True

Job Details

Categories

Advertising/Marketing/Public Relations
Customer Service
Publishing/Printing
Sales/Service

Location

Richland Center, WI

Job Type

Employee

Full/Part

Company ID

1212

Job REQ #

65830

# Positions

1

Start Date

20221111

End Date

20221230

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Richland Center Shopping News (A Divison of WCI)

About the Company

 

The Richland Center Shopping News is a weekly shopper published by Woodward Community Media division of Woodward Communications, Inc. headquartered in Dubuque, Iowa.