JOB POSTING IS EXPIRED
Customer Service Specialist: $40,000-$45,000 Salary- Non Exempt

• Self-motivated, proactive, and willing to roll up the sleeves when necessary
• Able to operate resourcefully in dynamic environments
• Organized, detail-oriented and proficient at follow-up
• Ability to work effectively both independently and as part of a team
• Ability to interact with team members and department heads with candor, tact, patience, and diplomacy
• Microsoft Office Experience
• Customer Service Experience

What does Klauer ask of you?

• Serve customers by providing product and service information and resolving product and service problems
• Attract potential customers by answering questions and making suggestions about product and service offerings
• Maintain customer records by updating account information
• Analyze customer needs and make recommendations to management on potential products or services
• Enter customer orders
• Provide customers with a clear understanding of their order, delivery dates, invoicing, warranties
• Assist in building and maintaining technical knowledge base
• Assist and follow-up on quotes
• Assist in conducting competitive research and analysis
• Assist outside sales representatives as needed
• CRM data entry of prospects and customers
• Attend industry and product-related training programs, conferences, seminars, and educational forums as required
• Perform other duties as assigned