Customer Service Specialist: $40,000 – $45,000 Salary + OT!

Job Overview

Who are you?
Klauer is looking for solutions-oriented candidates to implement company strategy and objectives within their
department. The goal is to promote cultural values and persevere through obstacles to achieve winning results
for both Klauer and its customers. The Customer Service Specialist possesses the qualifications and
characteristics listed below:

• Self-motivated, proactive, and willing to roll up the sleeves when necessary
  
• Able to operate resourcefully in dynamic environments
  
• Organized, detail-oriented and proficient at follow-up
  
• Ability to work effectively both independently and as part of a team
  
• Ability to interact with team members and department heads with candor, tact, patience, and
  diplomacy
  
• Microsoft Office Experience
  
• Customer Service Experience

What does Klauer ask of you?
As a Customer Service Specialist, you will establish, develop and maintain strong and effective working
relationships with customers, prospects and team members by providing excellent customer service through
timely, thorough follow up with customers. In this role, you will champion the following:

• Serve customers by providing product and service information and resolving product and service
  problems
  
• Attract potential customers by answering questions and making suggestions about product and service
  offerings
  
• Maintain customer records by updating account information
  
• Analyze customer needs and make recommendations to management on potential products or services
  
• Enter customer orders
  
• Provide customers with a clear understanding of their order, delivery dates, invoicing, warranties
  
• Assist in building and maintaining technical knowledge base
  
• Assist and follow-up on quotes
  
• Assist in conducting competitive research and analysis
  
• Assist outside sales representatives as needed
  
• CRM data entry of prospects and customers
  
• Attend industry and product-related training programs, conferences, seminars, and educational forums
  as required
  
• Perform other duties as assigned