Director - Dedicated Extended Operations

Job Overview

Company Overview
Founded in 1935, Hirschbach Motor Lines has built a sterling reputation for delivering time and temperature-sensitive freight across 48 states. Today, the organization generates $1+ billion in revenue and has become the 2nd largest refrigerated carrier in North America with company headquarters in Dubuque, Iowa. Hirschbach strives to provide the highest level of service in the industry, offering a breadth of services including Dedicated, Over the Road, Expedited, Entertainment, and Logistics Solutions.

With a tenured history and vision for the future, our company culture drives us to be the best in the business, grounded in our All In To Win values. One key to trust is having a pool of talent and resources who are exceptionally competent, capable, and passionate for serving results to our customers.

Job Summary: 
The Director – Extended Operations Dedicated is responsible for leading and managing dedicated account operations during non-core business hours, including nights, weekends, and holidays. This role ensures seamless communication and execution across shifts while maintaining service excellence, driver support, and proactive issue resolution. The Director oversees extended operations teams and partners with day-shift leadership to maintain continuity, address challenges, and meet customer expectations. 

Leadership Responsibilities: 

• Lead and support extended operations dedicated leadership and staff across multiple shifts 

• Provide coaching, performance feedback, and professional development to direct reports 

• Cultivate a high-performing team that prioritizes safety, responsiveness, and reliability 

Duties/Responsibilities: 

• Oversee after-hours operations for dedicated accounts, ensuring service continuity and efficient execution 

• Serve as an escalation point for operational challenges, ensuring timely resolution and effective communication 

• Monitor KPIs such as on-time delivery, driver satisfaction, and load efficiency 

• Collaborate with Customer Service, Driver Management, and Planning teams to align extended operations with account requirements 

• Develop and refine SOPs and escalation protocols specific to dedicated freight operations 

• Proactively identify process gaps and implement improvements to increase efficiency and service levels 

• Coordinate with day-shift teams to ensure smooth handoffs, knowledge sharing, and consistent execution 

• Lead regular reviews and debriefs to evaluate extended operations performance and implement corrective actions as needed 

• Ensure compliance with company policies, safety regulations, and customer contractual requirements 

• Manage staffing, shift coverage, and resource planning to maintain 24/7 operational support 

Schedule: 

Full-time, with availability to support extended shifts, nights, and weekends as needed 

Education and Experience: 

• Bachelor’s degree in Business, Supply Chain, Transportation, or related field preferred

• 8+ years of transportation or logistics experience, including leadership within dedicated fleet operations 

• Proven track record managing 24/7 teams in a fast-paced logistics environment 

• Strong leadership, problem-solving, and customer relationship management skills 

• Proficiency in transportation management systems and data analytics