Job Overview

Employment Type:

Full time

Shift:

Day Shift

Description:

The director of the MercyOne Cancer Center’s Dubuque is accountable for oversight of cancer services, delivering on a vision to provide comprehensive, integrated, state-of-the-art care to patients and families experiencing a cancer diagnosis, and programming for early detection and prevention for both sites. Collaborates with the multidisciplinary team to achieve the highest standards of performance in all dimensions. This leader develops and implements business plans for growth of services, building of physician and network relationships, community partnerships and referrals; achieving top patient satisfaction scores, excellent quality outcomes; and providing patient centered care. The leader will coordinate services throughout the continuum of care and work as an integral and significant contributor to MercyOne Medical Center Dubuque/Clinton.

ESSENTIAL FUNCTIONS:
1. Adheres to the principles of caring and expected behaviors outlined in MercyOne Medical Center's Model of Caring and Trinity Health's Code of Conduct, fostering a climate where all customers are treated in a manner consistent with MercyOne Medical Center's Mission and Values.
2. Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior.
3. Develops and maintains departmental staffing plan detailing appropriate associate classifications and qualifications consistent with the department’s operational plan, projected volumes, and other relevant indicators. Participates in annual human resource planning process providing recommendations for staffing proactive recruitment and long-term needs. Assures daily staffing adheres to plan.
4. Continuously assesses and improves the department’s performance based on, but not limited to the department’s quality plan monitors, process improvement initiatives, patient/associate satisfaction data and associate safety and injury prevention; assures compliance with cancer center's accreditation and certification programs
5. Interviews and selects qualified staff and assures associates are appropriately oriented. Continually develops staff through competency assessments, in-services and continuing education, and performance appraisal process.
6. Develops annual operating and capital budgets, monitors and analyzes ongoing performance and productivity and implements necessary corrective plans.
7. Maintains effective inter-departmental communication and cooperation.
8. Ensures that the Cancer Center’s related care through the medical center’s inpatient/outpatient departments, network facilities and affiliated physicians is smoothly integrated and coordinated.
9. Develops systems and processes to monitor and improve program performance relative to MercyOne strategic pillars.
10. Provides direction to leaders in areas within scope of responsibility – with a strong emphasis on coaching and development relative to MercyOne leadership competencies.
11. Collaborates with medical director, medical staff, and the entire interdisciplinary team to achieve the best possible outcomes.
12. Supports and abides by all medical center, departmental, and safety policies and procedures. Proactively identifies safety concerns surrounding the work environment.
13. Recommends and facilitates strategic planning related to cancer services.
14. Works with members of the community in addressing the holistic needs of patients and their families.
15. Partners with the Dubuque MercyOne Health Foundation in mobilizing continued giving to support the ongoing development of cancer services.
16. Serves as a member of the MercyOne team, leveraging resources to advance care and service across the region.
17. Performs other duties consistent with purpose of job as directed.

SKILLS AND ABILITIES REQUIRED:
1. Maintains a professional, collaborative work environment to foster a positive public image for MercyOne Dubuque/Clinton. Medical Center.
2. Knows and adheres to all laws and regulations pertaining to patient health, safety, and medical information (i.e., HIPAA, Stark, etc.).
3. Serves actively on teams, committee, task forces, and work groups at the department, division, and organizational level.
4. Ensures development and education of staff through competency assessments, in-services, continuing education, coaching/mentoring, attending department meetings, and participation in the performance appraisal process.
5. Maintains expertise in the care of cancer, radiation oncology, breast, and lung cancer patients. Serves as a resource person for MercyOne Health Network.
6. Provides a high level of customer responsiveness and serves as a role model to encourage a commitment to customer service. A strong service orientation is required.
7. Maintains an excellent working relationship within the department and with all our internal and external customers.
8. Ability to handle interactions with discretion, tact and courtesy when dealing with sensitive issues and confidential information.
9. Must have well developed communication skills; strong interpersonal and collaborative skills with physicians and other healthcare professionals; strong decision-making skills that support patient care needs and ethical standards; and the ability to organize work and set appropriate priorities.
10. Must have excellent written and verbal communication skills with the ability to relate to people across all levels and diverse backgrounds.
11. Ensures that services are provided in a manner that supports continuous quality improvement and customer-oriented focus.
12. Keeps supervisor informed about important issues.
13. Requires professionalism in both dress and conduct on the job.
14. Demonstrates an understanding of organizational dynamics and administrative procedures and protocols. Ability to function in a dynamic, fast-paced team environment and to cope with ambiguity, time constraints, and other daily stressors in an effective and appropriate manner.
15. Demonstrates time management, prioritization and organizational skills including an ability and willingness to plan, organize and accomplish tasks accurately and in a timely manner to exercise sound judgment under pressure and to manage multiple and competing activities simultaneously.
16. Must be able to work independently and productively in a fast-paced setting involving multi-task functions and projects. Ability to plan, organize and perform duties with minimal supervision and with a high degree of accuracy and attention to detail.
17. Proven ability to identify, compile and present data effectively from many different sources for management decision-making.
18. Must possess advanced analytical skills.
19. Ability to demonstrate initiative.
20. May require the ability to be cross trained into multiple positions.
21. Assigned hours within your shift, starting time, or days of work are subject to change based on the changing needs of the department and/or the organization.

PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS:
1. Normal office environment where there are relatively few physical discomforts due to dust, dirt and noise.
2. During an 8-hour day, an associate must be able to stand/walk for 3 hours and sit 5 hours.
3. Job requires occasional (<10% of work time) squatting, crawling, crouching, kneeling, and balancing; frequent (21-50% of work time) bending, stooping, reaching above shoulder level, pushing, and pulling.
4. Job requires the ability to frequently (21-50% of work time) lift and carries objects weighing approximately 11-24 pounds.
5. Job requires exposure to marked changes in temperature and humidity and may be exposed to infectious disease, hazardous waste, and chemicals. (This is for non-office roles)
6. Must have fine motor and manual dexterity skills to grip and manipulate items and perform repetitive action such as computer entry.
7. Requires visual acuity, the ability to speak and the ability to hear speech.
8. Job requires high level of mental concentration to attain established deadlines. Working environments includes frequent interruptions.
9. Must adhere to applicable organizational requirements on an annual basis for Employee Health Directives.

MINIMUM QUALIFICATIONS & CORE COMPETENCIES
(EDUCATION, LICENSURE, CERTIFICATION, AND EXPERIENCE REQUIRED):
Education, Licensure and Certification:
A. Education:
1. Bachelor's degree is required.
2. Master’s Degree in health or business administration, nursing, or other health-related field with undergraduate focus in a clinical field of health care preferred. Must be willing to complete master's degree within 3 years of hire.
B. Experience:
1. Professional knowledge of product line services and management principles, procedures, and techniques as normally acquired through completion of master's degree and/or relevant experience.
2. Approximately four to six years progressively responsible health care related work experience, with at least two years in a supervisory role, to gain comprehensive knowledge of the health care environment and applicable laws and regulations as well as the ability to organize and direct work of nursing, technical and support staff.
3. Thorough knowledge of the health care system and knowledge of operations. Strong understanding of financial principles and practices. Acts as a catalyst for change to continuously improve existing systems and add new programs and services to better meet the needs of our customers.
C. Special skills, competencies, and aptitudes:
1. Previous experience with Lean principles preferred.
2. Interpersonal skills necessary to provide effective leadership to departmental personnel and to develop and maintain a wide variety of internal and external cooperative working relationships.
3. Excellent communication skills including written and public speaking.
4. Knowledge and support for the principles of customer service.
5. Computer skills commensurate with job function requirements.
6. Child and Dependent Adult Abuse Mandatory Reporter Training is required within 6months of hire and every 3 years thereafter.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.