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Director of Legal & Compliance

Job Overview

Director of Legal & Compliance

This position requires you to work in our Dubuque, IA office.

We are seeking a Director of Legal & Compliance to bring their expertise and passion to Cottingham & Butler Claims Services (CBCS), a Third Party Claims Administrator headquartered in Dubuque, IA. As the Director of Legal & Compliance, you will be responsible for overseeing all legal and compliance matters within the organization. You will play a critical role in ensuring that our company operates within the bounds of the law and maintains the highest standards of ethics and integrity. This is a leadership position that requires strategic thinking, strong legal expertise, and the ability to collaborate effectively with various stakeholders.

Responsibilities

• Oversee internal delivery of compliance requirements and updates as necessary; support the Account Management team with respect to delivering updates to our client base. Prepare communications and deliver presentations on compliance matters.
• Provide legal support and consultancy to the claims staff on auto, general liability, and workers’ compensation claims.
• Understand and communicate carrier and state-mandated compliance requirements to the claims staff and assist with the design and implementation of process changes necessary to ensure compliance.
• Serve as CBCS’s lead on compliance investigations and allegations of errors or omissions; research issues, gather documentation, and make recommendations on potential resolution.
• Lead audit process, including pre-audit planning and communications, responses to auditor findings, post-audit reviews, and follow up actions and initiatives.
• Oversee claims litigation management process, including panel counsel qualifications, communications to CBCS panel firms, and adjuster litigation management requirements.

Qualifications

• Bachelor's degree required; Juris Doctorate preferred.
• Minimum of five years of claims operations and/or compliance experience, with increased responsibilities over time; or a minimum of three years of law practice experience.
• Experience in insurance and/or claim operations preferred.
• Strong leadership skills, technical accounting skills, and analytical skills.
• Good presentation skills and comfortable presenting to small and large groups.

About the company

At Cottingham & Butler Claims Services, we sell a promise to help our clients through life’s toughest moments. To ensure we keep that promise, we hold ourselves to a set of principles that we believe position our clients and our company for long-term success. Our Guiding Principles are not just words on paper; they are a promise we make to ourselves and our clients.

These principles have become a driving force of our culture and share many common themes with the values of our clients. First, we hire and develop amazing people that have an insatiable desire to succeed, are committed to learning, and thrive on challenge. Secondly, we pride ourselves on serving our clients best interest through quality service, innovative solutions, and constantly evaluating our performance. Third, we have embraced and are guided by the theme of “better every day” constantly pushing ourselves to be better than yesterday. Ultimately, we get more energy from the future we are creating for our people, our clients, and our company than from our past success.

As an organization, we are very optimistic about the future and have incredibly high expectations for our people and our performance. We also understand that our growth is fueled by becoming better, not bigger – growth funds investments in new resources to better serve our clients and provide the career opportunities our employees want and deserve. This is why we are a growth company and why we are committed to being better every day.

Do you think this might be a fit for you? Send us your resume – we’d love to talk!