Director of Operations - OTR Fleet

Job Overview

The Director of Operations oversees the day-to-day functions of the Over-the-Road (OTR) Fleet Operations Team. The Director of Operations collaborates closely with numerous departments, including others in operations, sales, and management to ensure we are providing best-in-class experiences to our drivers and customers ultimately increasing driver retention, revenue production, service, and utilization.

Duties & Responsibilities

• Creates a positive environment for drivers, customers, and employees to achieve Best in Class Service.
• Focuses on increasing overall truck and driver utilization.
• Actively coaches and trains current employees to enhance knowledge of key systems including AS400, Netgraph, PCMiler, ORBCOMM etc.
• Oversees the daily operations of assigned Driver Leaders.
• Actively communicates with and serves as an additional layer of support for Drivers.
• Works closely with safety, maintenance, and operations to ensure drivers and driver leaders comply with the policies and procedures of each department.
• Ensures appropriate teams have plans of action to increase driver retention and uphold carrier operations.
• Serves as the main point of contact in maintaining positive customer, driver, and carrier relations.
• Other duties as assigned including proactively assisting others in achieving the organization’s objectives.

Talent Requirements & Skills

• High school diploma or equivalent, paired with relevant professional experience.
• Bachelor's Degree in Transportation/Logistics/Supply Chain, or a related field is preferred.
• Three to five years of transportation related experience is required.
• Previous experience leading a team within a supervisor or manager position is preferred.
• Ability to process information with high levels of accuracy and energy.
• Computer proficiency and ability to navigate between multiple programs.
• Demonstrates an "All In To Win" attitude and displays self-motivation and a strong desire to learn within an unpredictable and demanding environment.