Dispatcher

Job Overview

The University of Dubuque is a growing faith-based University that is seeking a Dispatcher in the Safety and Security Department.  The University of Dubuque offers an excellent benefits package including tuition remission, paid holidays, vacation and sick time, and a retirement match. 

Position Summary:

The University Dispatcher plays a vital role in maintaining campus safety by serving as the central communication hub for the Department of Safety and Security. This position is responsible for receiving and coordinating responses to emergency and non-emergency calls, managing radio and telephone communications, and dispatching security personnel to incidents across campus. The Dispatcher also monitors and maintains detailed records, manages access requests through the University's controlled access system, and may occasionally perform foot patrols or fill in for security officers as needed.

Primary Responsibilities:

• Answer emergency and non-emergency calls promptly and professionally, gathering and documenting critical information for appropriate response
• Respond to any issues and follow-up by coordinating with the appropriate departments or officers
• Operate and manage a multi-line telephone system
• Use the radio, phone, or computer to direct officers to the appropriate sites
• Prioritize and organize calls according to urgency
• Maintain and update call logs, call records and other important documentation
• Update requests for access from various departments through the controlled access program
• Fill-in as a security officer including foot patrol
• Perform other duties as assigned in support of the University's Mission

Skills and Abilities:

• Must be detail orientated and accurate
• Ability to multi-task and work under pressure
• Quick decision-making skills
• Prior experience working with phone systems, computers, surveillance cameras, and portable radios
• Calm and professional demeanor under pressure, especially during emergencies or high-stress situations
• Ability to remain seated at a workstation for extended periods of time
• Ability to walk and climb stairs for foot patrol
• Strong interpersonal, verbal, and written communication skills

Qualifications:

• High school diploma or equivalent
• Valid driver's license
• Knowledge of basic security and fire inspection procedures is preferred

This is a 1^st shift position from 7am-3pm.  This position also requires weekends.

To apply with a growing faith-based University for the Dispatcher position, please submit a cover letter, resume, three professional references, and UD employment application, located on our website, to HR@dbq.edu or to the Director of Human Resources, at the University of Dubuque, 2000 University Avenue, Dubuque, IA 52001.

Applications from qualified persons with diverse backgrounds and cultures, including women and persons of color, are welcomed.  AA/EEO.  For more information regarding the Jeanne Clery Act, please go to https://www.dbq.edu/SafetySecurity/JeanneCleryAct/