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Dual Rate

Q Casino + Resort

1 Positions

ID: 41757

Posted On 10/25/2023

Job Overview

Job Details

Description

Q CASINO
POSITION DESCRIPTION

TABLE GAMES DUAL RATE SUPERVISOR

BASIC FUNCTION

Responsible for efficient operation of the Table Games ensuring the pit is run according to the policies, procedures and IRGC gaming regulations. Deals assorted games such as blackjack, roulette and/or craps to players according to the policies, procedures and IRGC gaming regulations.

ORGANIZATIONAL RELATIONSHIPS

a) Reports to: Operations Managers, Operations Shift Managers

b) Supervises: Table Games Dealers

SPECIFIC DUTIES AND RESPONSIBILITIES

Table Games Supervisor

  • Responsible for assigning dealers to games daily
  • Assists with dealer training and improving employee skills
  • Responsible for meeting and greeting customers at the Table Games area
  • Resolves game related disputes involving customers and employees
  • Completes fill and credit transactions
  • Ensure Title 31 compliance
  • Works with other departments to ensure a cooperative environment

Table Games Dealer

  • Deals standardized, smooth and mechanically efficient games to players
  • Responsible for exchanging chips for currency
  • Responsible for verifying fills and credits with supervisors
  • Responsible for accurately collecting and paying wagers

Supervisor/Dealer

  • Provides and promotes positive customer relations supported by employee quality service
  • Ensure honesty and integrity of all table games during assigned shift.
  • Responsible for the protection of company assets as it relates to table games.
  • Reports suspicious activity and customer behavior to supervisors.
  • Responsible for maintaining a consistent pace on assigned games.
  • Other duties as assigned

EDUCATION, TRAINING AND EXPERIENCE

  • High School Diploma
  • 1-2 years table games experience
  • 1-2 years supervisory experience

STANDARDS OF PERFORMANCE

  • Good leadership skills
  • Good oral and written communication skills
  • Excellent customer service skills
  • Reasonable knowledge of applicable mathematical skills
  • Must be able and willing to work non-traditional schedules, particularly nights, weekends, and holidays
  • Must be able to resolve customer disputes professionally and courteously
  • Must be knowledgeable of IRGC rules and regulations
  • Must be knowledgeable to Q Casino Internal Controls
  • Must possess a valid IRGC gaming license.

MENTAL AND PHYSICAL REQUIREMENTS

  1. Standing for extended periods of time

WORKING ENVIRONMENT AND CONDITIONS

  • Inside working environment
  • Exposed to cigarette smoke
  • Loud noise levels
  • Irregular work schedules, including nights, weekends, and holidays

EQUIPMENT AND TOOLS

a) General office equipment including, but not limited to:

  • Computer
  • Fax machine
  • Calculator
  • Radio

Primary Contact

305174

Jeanne Hendricks

Human Resources Manager, Human Resources

563-585-2953

Phone

Phone

Phone

Fax

jeanneh@qcasinodbq.com

Email

True

False

True

Job Details

Categories

Casino
Mechanic

Location

Dubuque, IA

Job Type

Employee

Full/Part

Company ID

1202

Job REQ #

41757

# Positions

1

Start Date

20231025

End Date

20231121

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About the Company

Are you excited to be a part of a dynamic environment where entertainment thrives and innovation abounds? Join us at Q Casino + Resort and play a pivotal role in our exciting transformation!

Q Casino is undergoing a thrilling evolution, poised to become the ultimate destination for gaming, live performances, and culinary excellence. As a member of our team, you'll be at the forefront of our operations, ensuring the legacy of our roots while embracing the exciting changes ahead.

Working within a vibrant hub of entertainment and hospitality, you'll be part of a team dedicated to maintaining the integrity of our operations. Against the picturesque backdrop of the Mississippi River, you'll guide our functions through a period of significant growth and investment. With over $100 million earmarked for property enhancements, including a remodeled casino, a brand-new family entertainment zone, expanded banquet space, the luxurious Hilton Tapestry Hotel featuring a rooftop restaurant and bar, an outdoor amphitheater, alongside existing venues like ImOn Arena, Hilton Garden Inn, and Houlihan's Restaurant.

Your contribution will be instrumental in driving efficiencies and ensuring our continued success as a premier destination for locals and visitors alike. Join us in this electrifying realm of entertainment and take your career to new heights. Apply now to be a part of our team at Q Casino + Resort!