Dual Rate

Q CASINO
POSITION DESCRIPTION
TABLE GAMES DUAL RATE SUPERVISOR

BASIC FUNCTION

• Responsible for efficient operation of the Table Games ensuring the pit is run according to the policies, procedures and IRGC gaming regulations. Deals assorted games such as blackjack, roulette and/or craps to players according to the policies, procedures and IRGC gaming regulations

ORGANIZATIONAL RELATIONSHIPS

• Reports to:Casino Operations Managers, Casino Operations Shift Managers
• Supervises: Table Games Dealers

SPECIFIC DUTIES AND RESPONSIBILITIES

Table Games Supervisor

• Responsible for assigning dealers to games when Table Games Lead is not present
• Assists with dealer training and improving employee skills
• Responsible for meeting and greeting customers at the Table Games area
• Resolves game related disputes involving customers and employees
• Completes fill and credit transactions
• Ensure Title 31 compliance
• Works with other departments to ensure a cooperative environment

Table Games Dealer

• Deals standardized, smooth and mechanically efficient games to players
• Responsible for exchanging chips for currency
• Responsible for verifying fills and credits with supervisors
• Responsible for accurately collecting and paying wagers

Supervisor/Dealer

• Provides and promotes positive customer relations supported by employee quality service
• Ensure honesty and integrity of all table games during assigned shift.
• Responsible for the protection of company assets as it relates to table games.
• Reports suspicious activity and customer behavior to supervisors.
• Responsible for maintaining a consistent pace on assigned games.
• Other duties as assigned

EDUCATION, TRAINING AND EXPERIENCE

• High School Diploma
• 1-2 years table games experience
• 1-2 years supervisory experience

STANDARDS OF PERFORMANCE

• Good leadership skills
• Good oral and written communication skills
• Excellent customer service skills
• Reasonable knowledge of applicable mathematical skills
• Must be able and willing to work non-traditional schedules, particularly nights, weekends, and holidays
• Must be able to resolve customer disputes professionally and courteously
• Must be knowledgeable of IRGC rules and regulations
• Must be knowledgeable to Q Casino Internal Controls
• Must possess a valid IRGC gaming license.

MENTAL AND PHYSICAL REQUIREMENTS

• Standing for extended periods of time

WORKING ENVIRONMENT AND CONDITIONS

• Inside working environment
• Exposed to cigarette smoke
• Loud noise levels
• Irregular work schedules, including nights, weekends, and holidays

EQUIPMENT AND TOOLS

• General office equipment including, but not limited to:
  • Computer
  • Other
  • Fax machine
  • Calculator
  • Radio