Customer Service Representative- Dubuque Hiring Event

Job Overview

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive. 

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

Great Place to Work®
Most Loved Workplace® 
Forbes Best-in-State Employer

Customer Service Representative- Dubuque Hiring Event

Open House Career Event!  

Sedgwick is a leading global provider of technology-enabled risk, benefits and integrated business solutions. The company provides a broad range of resources tailored to our clients’ specific needs in casualty, property, marine, benefits, brand protection and other lines. Every day, in every time zone, the most well-known and respected organizations place their trust in us to help their employees regain health and productivity, guide their consumers through the claims process, protect their brand and minimize business interruptions. Our more than 31,000 colleagues across 80 countries embrace our shared purpose and values as they demonstrate what it means to work for an organization committed to doing the right thing – one where caring counts.

Our teams connect. We collaborate in office and have a hybrid work arrangement. All candidates must be able to work hybrid in our Dubuque office. The starting pay for entry level roles is $15.00-17:00 per hour.

We are hiring for the following roles:

Our Roles are Full Time

Care Team Representatives

Leave of Absence Representatives

Disability Representatives

Disability Representatives Sr.

and more!

This event requires pre-registration. Please apply to this posting to request a spot.

Date: Wednesday, April 16th, 2025. Times are assigned when you register.

Location: 4141 Westmark Drive, Dubuque, IA 52002 

See what a day in the life of a Care Team Representative is like: SED23026 - Mariah_01-09-24 (vidyard.com) &https://share.vidyard.com/watch/VCLjdFEUwPccjWaBtjLmwX

Learn more about our Care Team: Care Team (ceros.com)

PRIMARY PURPOSE of a Care Team Representative

To provide excellent service displaying empathy to callers regarding claims for multiple lines of business, including but not limited to, expediting the claims process and providing detailed claim notes on all calls, resolving issues with one call/one person response, and directing calls to appropriate escalation path as needed.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

Acts as primary liaison with callers from multiple client accounts within a shared services environment.

Follows specifications in assisting with questions and solving problems related to the claims application and servicing processes.

Performs claim intake and full-service customer support within regulatory requirements, company, and client expectations at all times.

Educates and informs the customer about documentation required to file/process a claim, required time frames, payment information, and claim status.

Educates claimants/callers on client requirements and benefit plans documenting all required details of the call in a concise professional manner.

Enters verbal and written claim information that meets both the internal and external customer’s requirements accurately into the appropriate system.

Directs customer calls to the appropriate contact at multiple locations or escalates to Service Center Specialist/management as needed.

Attendance during scheduled work hours is required.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

Performs other duties as assigned.

EDUCATION & LICENSING

High school diploma or GED required.

EXPERIENCE

One (1) year customer service experience or equivalent combination of education and experience required. Inbound call center experience preferred.

SKILLS & KNOWLEDGE

Excellent verbal and written communication skills

PC literate, including Microsoft Office products, Windows environment.

Must meet minimum typing requirements

Strong organizational skills

Good interpersonal skills

Ability to multi task in fast paced environment

Ability to support multiple clients across communication channels and utilize multiple systems simultaneously

Ability to work in a team environment and/or independently

Ability to meet or exceed Performance Competencies

Ability to meet all attendance expectations.

​​​​​WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical: Computer keyboarding, travel as required

Auditory/Visual: Hearing, vision and talking.

NOTE: Credit security clearance, confirmed via a background credit check, is required for this position.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

#LI-LM1

#entrylevel

#contractcenterrep

#claimsexaminer

#disabiitycoordinator

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.