Entry- Level, Customer Service / Coordinator/ Representative

Job Overview

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive. 

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

Great Place to Work®
Most Loved Workplace® 
Forbes Best-in-State Employer

Entry- Level, Customer Service / Coordinator/ Representative

Must live in IA,IL, OH, MN, IN, TN, FL, MI, TX, or AZ.

APPLICATION PROCESS

Step 1:     When you click apply and start the application process you will be asked to complete a recorded video interview.

Step 2:     Upon completion of the recorded video interview, complete your application submission and click ‘apply’ within Workday.

Step 3:     You will receive an email confirmation that your application was successfully completed. If you do not receive an email confirmation, please log back into your candidate account and submit your application. 

Step 4:     Our team will give careful consideration while reviewing your application and information you provided against the position’s criteria. If there is mutual interest, we will contact you directly for a final live interview.

Do something meaningful.

At Sedgwick, we believe that caring counts.

Are you looking for an impactful job requiring no prior experience that offers an opportunity to develop a professional career?

• A stabile and consistent work environment in an office and/or virtual setting
• A training program to learn how to help employees and customers from some of the world’s most reputable brands
• An assigned mentor and manager who will guide you on your career journey
• Career development and promotional growth opportunities through increasing responsibilities
• A diverse and comprehensive benefits package to take care of your mental, physical, financial and professional needs

ARE YOU AN IDEAL CANDIDATE? We are looking for enthusiastic candidates to fill a variety of roles including, contact center representatives, disability coordinators and client service coordinators. Ideal candidates will thrive in a collaborative team environment, show motivation and drive in their work ethic, are customer-oriented, naturally empathic and solution-focused. 

ESSENTIAL RESPONSIBLITIES may include

• Provide excellent customer service to external customers and internal support to an assigned team
• Act as a liaison between customers and team members when necessary
• Provide detailed notes on phone calls, and track and code documentation according to standard processes
• Educate and inform customers about processes, timelines and status of inquiries via multiple communication channels
• Resolve issues with one call/one person responses
• Direct calls to appropriate escalation path as needed
• Track trends
• Investigate customer feedback
• Assist with developing corrective/preventative actions
• Perform administrative tasks

QUALIFICATIONS

• Education & Licensing: High school diploma or GED required
• Skills: Strong oral and written communication, computer literate – including Microsoft Office, organizational skills required
• Experience: Clerical or customer service experience or equivalent combination of education and experience preferred

TAKING CARE OF YOU

• Entry-level colleagues are offered a world class training program with a comprehensive curriculum
• An assigned mentor and manager that will support and guide you on your career journey
• Career development and promotional growth opportunities
• A diverse and comprehensive benefits offering including medical, dental vision, 401K, PTO and more

COMPANY CULTURE

Here at Sedgwick, our culture of caring is centered on uniqueness and belonging. We ensure every colleague knows they are part of a team, respected and valued for who they are, so they can be their authentic self at work. Leveraging uniqueness and cultivating belonging allows us to connect with each other, understand the needs of our customers and support the communities we serve. By fostering a team-building atmosphere, we can define shared goals, set expectations and processes that allow us to perform at our best.   

Work environment requirements for entry-level opportunities include –
Physical: Computer keyboarding
Auditory/visual: Hearing, vision and talking
Mental: Clear and conceptual thinking ability; excellent judgement and discretion; ability to meet deadlines

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.