Financial Services Administrator - Retirement Plan Services

Job Overview

Blucora has a bold aspiration: we are committed to giving all people the tools needed to lead healthy financial lives - tools often reserved for the wealthy.

We now turn to the next leg, developing the technological tools that make our vision of financial health for all a reality. Atypical for the financial services industry, we take a contemporary approach to strategy and product development that is founded on user insights, rapid testing, and a singular focus on driving end-user value.

Since charting new territory daily is part of everyone's job at Blucora, we've attracted team members who thrive on the challenge, encourage each other, and are passionately committed to the goal. If you agree that problem-solving is a team sport, and feel energized by a good debate, deep-dive research, or a fun night out with colleagues, we might be the right firm for you!

Position Summary

Avantax Planning Partners, a subsidiary of Blucora and sister company to Avantax Wealth Management and TaxAct, is seeking a Financial Services Administrator that will be responsible for handling all client inquiries and correspondence. This individual will also prepare all client review materials and reports. The Financial Services Assistant I and II will assist in the preparation of client asset management, brokerage and insurance accounts (research or preparing applications), and all administrative duties for assigned Financial Advisors (FA). This individual must be an independent, flexible, professional person with the ability to make decisions. He/she must also be a proactive, organized individual with an eye for detail.

Essential Duties & Responsibilities

• Prepare and review investment & insurance new account paperwork for deficiencies ensuring completion.

• Contact clients to gather information and complete the required paperwork.

• Act as liaison between CPA/FA and operations; Clients and operations (either in Dubuque or at Schwab); and Schwab, SEI, or brokerage.

• Assist in FA ongoing communication with clients, CPAs, and prospects (example: status of new and existing accounts, birthday reminders, cards & letters).

• Update CRM (Client Relationship Management) database with all client communications in a timely manner.

• Participate in training webinars and workshops to better understand the Financial Services industry including current rules and regulations.

• Act as an office manager in territorial offices as necessary.

• Protect and promote the philosophy of the company at work and out in public.

• Maintain confidentiality of the company’s work.

• Conducts all activities with integrity, fairness, and in accordance with the highest ethical standards.

• Provide exceptional world-class customer service to CPAs, FAs, clients, vendors, and staff.

• Work toward continuous quality improvements and service.

• Stay current with changing technology, including software and financial programs.

• Uphold, support, and promote all company policies and procedures.

• Will perform other duties as assigned.

Education & Experience

• High school diploma or equivalent and one year related financial services experience and/or training required.

• Associate’s degree (A.A.) or equivalent from a two-year college or technical school is highly desirable. (Financial Assistant I).

• High school diploma or equivalent and three or more years of related financial services experience and/or training required.

• Associate’s degree (A.A.) or equivalent from a two-year college or technical school is highly desirable. (Financial Services II).

• Strong computer skills with MS Word, Excel, CRM Database, PowerPoint, Email, and Internet Usage required along with excellent technical and mathematical skills.

Physical Demand & Work Effort

• Keying/typing, standing, walking.

• Sitting for an extended period.

• Constant mental and/or visual attention; the work is either repetitive or diversified requiring constant alertness in an office environment.

• The job is typically performed under comfortable working conditions; any disagreeable elements are generally absent during the normal performance of the job.

• Compliance with company attendance standards.

Comprehensive Benefits

We offer a competitive salary, outstanding benefits package that includes medical, dental, vision, life insurance, paid vacation and sick days, paid holidays, tuition reimbursement, and 401(k) with company match.

#Avantax

At Blucora, we believe our work benefits from the diverse perspectives of our employees. As such, Blucora welcomes and celebrates diversity and inclusion and is committed to equal opportunity employment. At Blucora, you can expect a supportive, open, and inclusive atmosphere and a team that values your contributions.

Blucora, Inc. and its subsidiaries, Avantax Wealth Management, Avantax Planning Partners (formerly HK Financial Services), and TaxAct are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, color, religion, sex, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, veteran status, and any other status protected under federal or state law. Blucora considers information gathered in the hiring process, including information on this application, confidential, and only shares it on a need-to-know basis or as required by law.

If you need assistance or accommodation due to a disability, you may contact us at HR@Blucora.com or by calling 972-870-6000 to speak with a member of the HR Talent Acquisition team.