HILTON GARDEN INN

POSITION DESCRIPTION

FOOD SERVER

 

BASIC FUNCTION

Provides fast and courteous service to hotel guests at breakfast, following HGI brand standards.

ORGANIZATIONAL RELATIONSHIPS

a)   Reports to:      HGI F&B Supervisor

SPECIFIC DUTIES AND RESPONSIBILITIES

• Adhere to company issue uniform standard. Professional appearance
• Take cook to order food order from guests and ring into PMS system for production.
• Sets up the buffet before guests begin arriving for breakfast. Displays the food and beverages in an organized and attractive manner according to brand diagrams.
• Cleans area around buffet by wiping, sweeping and/or mopping.
• Frequently checks buffet line for low food supply. Efficiently replenishes buffet with food, beverages, and/or supplies as needed.
• Maintains cleanliness of buffet area throughout the morning by reorganizing and tidying food area as necessary.
• Properly disposes of used plates, utensils, napkins and/or cups as necessary.
• Removes and disposes of leftover food at end of breakfast shift. Cleans buffet area according to established hotel & Health Department standards. Ensures inventory is stocked and properly stored prior to the next day’s shift.
• May keep daily or weekly records of foods used and consumed.
• May be responsible for keeping inventory stocked by ordering additional food and/or supplies as needed.
• Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.
• Other job duties as assigned by Management

EDUCATION, TRAINING AND EXPERIENCE

• No prior experience required.
• Early morning and weekends required.
• Must have reliable transportation.

STANDARDS OF PERFORMANCE

• Good oral communication skills.
• Good written communication skills.
• Good customer service skills.
• Ability to motivate others.

MENTAL AND PHYSICAL REQUIREMENTS

• Standing and walking for long periods of time.

WORKING ENVIRONMENT AND CONDITIONS

• Loud noise levels (Dishwasher)

EQUIPMENT AND TOOLS

1. General office equipment including, but not limited to:

• Microcomputer/registers/printers/touchscreens
• Computer
• Copy machine
• Coffee machines
• Calculator
• Credit card machine
• Cash register
• Phones